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Leads customer enablement by creating learning programs, running hands-on training, capturing product knowledge, and measuring customer self-sufficiency.
Headquarters: New York City, Remote
Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.
Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.
Check out our investors and read more about us here.
Alloy’s platform is complex and managed with high-touch support from Alloy’s Technical Solutions team. Customers that would like to ‘self-serve’ often struggle to build a clear mental model of how Alloy works and why, falling back to Alloy’s support teams to complete even simple tasks. Today, enablement is spread across multiple repositories and handled one-to-one by delivery teams, with inconsistent results. Only a handful of sophisticated and adventurous clients currently achieve a moderate amount of self-sufficiency.
This leader owns customer enablement across Alloy. This is not a technical writing role. It is a role that builds and runs the program behind enablement: capturing knowledge continuously, packaging it for the right audience at the right moment, running hands-on customer training sessions, and measuring what works.
The Customer Enablement Lead will report to the VP of Product Design. From within the Product team they will help fill gaps and challenging areas of the product while creating a powerful feedback loop between customers and designers to decrease those gaps and challenges over time. The Enablement Lead will form strong cross-functional connections with the Support, Delivery, Technical Success, Product Marketing, and Product Operations teams to ensure customers have a seamless and supported experience as they go live and as we release new features.
Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week. This role is open to both local and remote candidates in the US.
The initial scope of work for this role will include:
Audit the current state. Evaluate and consolidate existing resources (API docs, help articles, the learning center, in-product help, and delivery-built guides). Work with cross-functional partners to create any missing documentation and “Customer 101” program material.
Outcome: Our AI support bot can answer essentially any customer question. Our delivery teams can pull together the content they need to run tailored training sessions with their customers.
Focus on new Alloy customers and deliver scalable, deployable training and content for repeatable implementations. Structure material so clients can self-pace from foundational to advanced. Target key user personas so they learn the features critical to their respective day-to-day.
Outcome: Clients understand and use what they bought, and are aware of what else Alloy offers. Additionally they know where to look for additional guidance via documentation, AI support chat, and other escalation channels.
When Alloy builds a material new feature or capability, map what each client segment and persona needs to know, when, and why, from pre-sales through go-live and ongoing use, and make it part of how products are sold, launched, and delivered.
Outcome: a shared view of our friction points and what areas currently drag the most on our bottom line.
Collect feedback after every release, rollout, and training. Give Product, Design, and Delivery a shared view of where clients get stuck, and drive alignment on whether each gap is best solved by product, technical solutions, or enablement, including interim fixes.
Outcome: Product, Design, and Delivery share one view of enablement gaps and who owns them. The design team gets critical insight continuously, addressing customer confusion directly in the product, helping reduce the surface area for documentation over time.
Onboarding into Alloy, learning the product yourself, existing resource audit, gap analysis, start filling documentation gaps with SME and tooling support, and deliver a consolidation plan.
Initial enablement ‘package’ in beta for first client feedback via early hands-on training sessions.
Initial enablement funnel for core segments deployed and documentation gap filling has demonstrated a measurable increase in AI support ticket resolution. Iteration on the enablement package incorporating early feedback.
Enablement package is ‘production ready’ and universally rolled out (client-facing teams are ready to deliver training using the material). Feedback loop with product and design solidified. The product release enablement funnel is operational as part of new feature releases. Seeing measurable improvements in some areas of self-service and legacy support ticket theme avoidance.
Must-haves:
Nice-to-haves:
Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!
This position has a salary range of $180,000 to $220,000.
Apply right here! You've found the application!
Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.
All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.
To apply: https://weworkremotely.com/remote-jobs/alloy-client-enablement-lead
Oversees Dwight Global’s Grades 9–12 program, supervising department heads and advancing academic and student-affairs goals.
Designs and develops technical learning programs, labs, assessments, and workplace training experiences for enterprise audiences.
Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.
GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you’ll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.
* We are seeking an experienced Technical Lead Learning Experience Designer with a proven track record of developing technical education and capability-building programs across domains such as Software Engineering, Data Science, DevOps, and MLOps, etc.*
As a Technical Lead Learning Experience Designer (LED), you will be responsible for designing, developing, and contextualizing high-quality GA learning programs for enterprise, technical, and professional audiences. This role requires strong learning experience design knowledge, excellent program development and project management skills, and hands-on fluency with AI tools and emerging workplace technologies.
You will create practical, outcome-driven learning experiences that help learners build relevant skills and apply them with confidence in real workplace contexts. Because AI is increasingly embedded across GA programs and client needs, you should understand how modern AI tools are actually used in the workplace and be able to translate that fluency into applied activities, labs, simulations, facilitator guides, assessments, and client-specific adaptations.
While this role will contribute significantly to GA’s AI-enabled and emerging technology portfolio, it is not a purely AI curriculum role. The core responsibility is to create scalable, high-quality GA programs that meet learner needs, client goals, market expectations, and GA’s instructional standards.
You will project manage and collaborate with subject matter experts, instructors, product managers, learning designers, assessment specialists, vendors, and client-facing teams to create learning experiences that reflect current market needs, emerging capabilities, and practical workplace application.
Terms and Details:
Key Responsibilities:
Program Ownership & Discovery
Applied Learning Design & AI-Enabled Development
Delivery & Instructor Enablement
Productization
Qualifications:
Nice to Have:
Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.
United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.
Designs and develops technical learning programs, labs, assessments, and workplace-focused educational experiences using AI and emerging technologies.
Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.
GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you’ll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.
* We are seeking an experienced Technical Lead Learning Experience Designer with a proven track record of developing technical education and capability-building programs across domains such as Software Engineering, Data Science, DevOps, and MLOps, etc.*
As a Technical Lead Learning Experience Designer (LED), you will be responsible for designing, developing, and contextualizing high-quality GA learning programs for enterprise, technical, and professional audiences. This role requires strong learning experience design knowledge, excellent program development and project management skills, and hands-on fluency with AI tools and emerging workplace technologies.
You will create practical, outcome-driven learning experiences that help learners build relevant skills and apply them with confidence in real workplace contexts. Because AI is increasingly embedded across GA programs and client needs, you should understand how modern AI tools are actually used in the workplace and be able to translate that fluency into applied activities, labs, simulations, facilitator guides, assessments, and client-specific adaptations.
While this role will contribute significantly to GA’s AI-enabled and emerging technology portfolio, it is not a purely AI curriculum role. The core responsibility is to create scalable, high-quality GA programs that meet learner needs, client goals, market expectations, and GA’s instructional standards.
You will project manage and collaborate with subject matter experts, instructors, product managers, learning designers, assessment specialists, vendors, and client-facing teams to create learning experiences that reflect current market needs, emerging capabilities, and practical workplace application.
Terms and Details:
Key Responsibilities:
Program Ownership & Discovery
Applied Learning Design & AI-Enabled Development
Delivery & Instructor Enablement
Productization
Qualifications:
Nice to Have:
Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.
United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.
Designs and develops practical learning programs, activities, assessments, and facilitator materials for enterprise and professional learners.
Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.
GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you’ll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.
As a Lead Learning Experience Designer (LED), you will be responsible for designing, developing, and contextualizing high-quality GA learning programs for enterprise, technical, and professional audiences. This role requires strong learning experience design knowledge, excellent program development and project management skills, and hands-on fluency with AI tools and emerging workplace technologies.
You will create practical, outcome-driven learning experiences that help learners build relevant skills and apply them with confidence in real workplace contexts. Because AI is increasingly embedded across GA programs and client needs, you should understand how modern AI tools are actually used in the workplace and be able to translate that fluency into applied activities, labs, simulations, facilitator guides, assessments, and client-specific adaptations.
While this role will contribute significantly to GA’s AI-enabled and emerging technology portfolio, it is not a purely AI curriculum role. The core responsibility is to create scalable, high-quality GA programs that meet learner needs, client goals, market expectations, and GA’s instructional standards.
You will project manage and collaborate with subject matter experts, instructors, product managers, learning designers, assessment specialists, vendors, and client-facing teams to create learning experiences that reflect current market needs, emerging capabilities, and practical workplace application.
Terms and Details:
Key Responsibilities:
Program Ownership & Discovery
Applied Learning Design & AI-Enabled Development
Delivery & Instructor Enablement
Productization
Qualifications:
Nice to Have:
Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.
United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.
Designs and develops practical learning programs, activities, assessments, and facilitator materials for enterprise and professional learners.
Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.
GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you’ll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.
As a Lead Learning Experience Designer (LED), you will be responsible for designing, developing, and contextualizing high-quality GA learning programs for enterprise, technical, and professional audiences. This role requires strong learning experience design knowledge, excellent program development and project management skills, and hands-on fluency with AI tools and emerging workplace technologies.
You will create practical, outcome-driven learning experiences that help learners build relevant skills and apply them with confidence in real workplace contexts. Because AI is increasingly embedded across GA programs and client needs, you should understand how modern AI tools are actually used in the workplace and be able to translate that fluency into applied activities, labs, simulations, facilitator guides, assessments, and client-specific adaptations.
While this role will contribute significantly to GA’s AI-enabled and emerging technology portfolio, it is not a purely AI curriculum role. The core responsibility is to create scalable, high-quality GA programs that meet learner needs, client goals, market expectations, and GA’s instructional standards.
You will project manage and collaborate with subject matter experts, instructors, product managers, learning designers, assessment specialists, vendors, and client-facing teams to create learning experiences that reflect current market needs, emerging capabilities, and practical workplace application.
Terms and Details:
Key Responsibilities:
Program Ownership & Discovery
Applied Learning Design & AI-Enabled Development
Delivery & Instructor Enablement
Productization
Qualifications:
Nice to Have:
Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.
United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.
Designs and leads technical learning programs, labs, assessments, and workplace-focused educational experiences across software, data, DevOps, MLOps, and AI.
Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.
GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you’ll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.
* We are seeking an experienced Technical Lead Learning Experience Designer with a proven track record of developing technical education and capability-building programs across domains such as Software Engineering, Data Science, DevOps, and MLOps, etc.*
As a Technical Lead Learning Experience Designer (LED), you will be responsible for designing, developing, and contextualizing high-quality GA learning programs for enterprise, technical, and professional audiences. This role requires strong learning experience design knowledge, excellent program development and project management skills, and hands-on fluency with AI tools and emerging workplace technologies.
You will create practical, outcome-driven learning experiences that help learners build relevant skills and apply them with confidence in real workplace contexts. Because AI is increasingly embedded across GA programs and client needs, you should understand how modern AI tools are actually used in the workplace and be able to translate that fluency into applied activities, labs, simulations, facilitator guides, assessments, and client-specific adaptations.
While this role will contribute significantly to GA’s AI-enabled and emerging technology portfolio, it is not a purely AI curriculum role. The core responsibility is to create scalable, high-quality GA programs that meet learner needs, client goals, market expectations, and GA’s instructional standards.
You will project manage and collaborate with subject matter experts, instructors, product managers, learning designers, assessment specialists, vendors, and client-facing teams to create learning experiences that reflect current market needs, emerging capabilities, and practical workplace application.
Terms and Details:
Key Responsibilities:
Program Ownership & Discovery
Applied Learning Design & AI-Enabled Development
Delivery & Instructor Enablement
Productization
Qualifications:
Nice to Have:
Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.
United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.
Designs and leads technical learning programs, labs, assessments, and workplace-focused educational experiences across software, data, DevOps, and AI.
Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.
GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you’ll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.
* We are seeking an experienced Technical Lead Learning Experience Designer with a proven track record of developing technical education and capability-building programs across domains such as Software Engineering, Data Science, DevOps, and MLOps, etc.*
As a Technical Lead Learning Experience Designer (LED), you will be responsible for designing, developing, and contextualizing high-quality GA learning programs for enterprise, technical, and professional audiences. This role requires strong learning experience design knowledge, excellent program development and project management skills, and hands-on fluency with AI tools and emerging workplace technologies.
You will create practical, outcome-driven learning experiences that help learners build relevant skills and apply them with confidence in real workplace contexts. Because AI is increasingly embedded across GA programs and client needs, you should understand how modern AI tools are actually used in the workplace and be able to translate that fluency into applied activities, labs, simulations, facilitator guides, assessments, and client-specific adaptations.
While this role will contribute significantly to GA’s AI-enabled and emerging technology portfolio, it is not a purely AI curriculum role. The core responsibility is to create scalable, high-quality GA programs that meet learner needs, client goals, market expectations, and GA’s instructional standards.
You will project manage and collaborate with subject matter experts, instructors, product managers, learning designers, assessment specialists, vendors, and client-facing teams to create learning experiences that reflect current market needs, emerging capabilities, and practical workplace application.
Terms and Details:
Key Responsibilities:
Program Ownership & Discovery
Applied Learning Design & AI-Enabled Development
Delivery & Instructor Enablement
Productization
Qualifications:
Nice to Have:
Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.
United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.
Designs and develops practical learning programs, activities, assessments, and facilitator materials for enterprise and professional audiences.
Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.
GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you’ll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.
As a Lead Learning Experience Designer (LED), you will be responsible for designing, developing, and contextualizing high-quality GA learning programs for enterprise, technical, and professional audiences. This role requires strong learning experience design knowledge, excellent program development and project management skills, and hands-on fluency with AI tools and emerging workplace technologies.
You will create practical, outcome-driven learning experiences that help learners build relevant skills and apply them with confidence in real workplace contexts. Because AI is increasingly embedded across GA programs and client needs, you should understand how modern AI tools are actually used in the workplace and be able to translate that fluency into applied activities, labs, simulations, facilitator guides, assessments, and client-specific adaptations.
While this role will contribute significantly to GA’s AI-enabled and emerging technology portfolio, it is not a purely AI curriculum role. The core responsibility is to create scalable, high-quality GA programs that meet learner needs, client goals, market expectations, and GA’s instructional standards.
You will project manage and collaborate with subject matter experts, instructors, product managers, learning designers, assessment specialists, vendors, and client-facing teams to create learning experiences that reflect current market needs, emerging capabilities, and practical workplace application.
Terms and Details:
Key Responsibilities:
Program Ownership & Discovery
Applied Learning Design & AI-Enabled Development
Delivery & Instructor Enablement
Productization
Qualifications:
Nice to Have:
Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.
United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.
Designs and develops practical learning programs, activities, assessments, and facilitator materials for enterprise and professional audiences.
Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.
GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you’ll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.
As a Lead Learning Experience Designer (LED), you will be responsible for designing, developing, and contextualizing high-quality GA learning programs for enterprise, technical, and professional audiences. This role requires strong learning experience design knowledge, excellent program development and project management skills, and hands-on fluency with AI tools and emerging workplace technologies.
You will create practical, outcome-driven learning experiences that help learners build relevant skills and apply them with confidence in real workplace contexts. Because AI is increasingly embedded across GA programs and client needs, you should understand how modern AI tools are actually used in the workplace and be able to translate that fluency into applied activities, labs, simulations, facilitator guides, assessments, and client-specific adaptations.
While this role will contribute significantly to GA’s AI-enabled and emerging technology portfolio, it is not a purely AI curriculum role. The core responsibility is to create scalable, high-quality GA programs that meet learner needs, client goals, market expectations, and GA’s instructional standards.
You will project manage and collaborate with subject matter experts, instructors, product managers, learning designers, assessment specialists, vendors, and client-facing teams to create learning experiences that reflect current market needs, emerging capabilities, and practical workplace application.
Terms and Details:
Key Responsibilities:
Program Ownership & Discovery
Applied Learning Design & AI-Enabled Development
Delivery & Instructor Enablement
Productization
Qualifications:
Nice to Have:
Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.
United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.
Leads customer enablement by creating learning programs, running training sessions, packaging product knowledge, and measuring customer self-sufficiency.
Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world’s leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.
Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.
Check out our investors and read more about us here.
Alloy’s platform is complex and managed with high-touch support from Alloy’s Technical Solutions team. Customers that would like to ‘self-serve’ often struggle to build a clear mental model of how Alloy works and why, falling back to Alloy’s support teams to complete even simple tasks. Today, enablement is spread across multiple repositories and handled one-to-one by delivery teams, with inconsistent results. Only a handful of sophisticated and adventurous clients currently achieve a moderate amount of self-sufficiency.
This leader owns customer enablement across Alloy. This is not a technical writing role. It is a role that builds and runs the program behind enablement: capturing knowledge continuously, packaging it for the right audience at the right moment, running hands-on customer training sessions, and measuring what works.
The Customer Enablement Lead will report to the VP of Product Design. From within the Product team they will help fill gaps and challenging areas of the product while creating a powerful feedback loop between customers and designers to decrease those gaps and challenges over time. The Enablement Lead will form strong cross-functional connections with the Support, Delivery, Technical Success, Product Marketing, and Product Operations teams to ensure customers have a seamless and supported experience as they go live and as we release new features.
Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week. This role is open to both local and remote candidates in the US.
The initial scope of work for this role will include:
Audit the current state. Evaluate and consolidate existing resources (API docs, help articles, the learning center, in-product help, and delivery-built guides). Work with cross-functional partners to create any missing documentation and “Customer 101” program material.
Outcome: Our AI support bot can answer essentially any customer question. Our delivery teams can pull together the content they need to run tailored training sessions with their customers.
Focus on new Alloy customers and deliver scalable, deployable training and content for repeatable implementations. Structure material so clients can self-pace from foundational to advanced. Target key user personas so they learn the features critical to their respective day-to-day.
Outcome: Clients understand and use what they bought, and are aware of what else Alloy offers. Additionally they know where to look for additional guidance via documentation, AI support chat, and other escalation channels.
When Alloy builds a material new feature or capability, map what each client segment and persona needs to know, when, and why, from pre-sales through go-live and ongoing use, and make it part of how products are sold, launched, and delivered.
Outcome: a shared view of our friction points and what areas currently drag the most on our bottom line.
Collect feedback after every release, rollout, and training. Give Product, Design, and Delivery a shared view of where clients get stuck, and drive alignment on whether each gap is best solved by product, technical solutions, or enablement, including interim fixes.
Outcome: Product, Design, and Delivery share one view of enablement gaps and who owns them. The design team gets critical insight continuously, addressing customer confusion directly in the product, helping reduce the surface area for documentation over time.
Onboarding into Alloy, learning the product yourself, existing resource audit, gap analysis, start filling documentation gaps with SME and tooling support, and deliver a consolidation plan.
Initial enablement ‘package’ in beta for first client feedback via early hands-on training sessions.
Initial enablement funnel for core segments deployed and documentation gap filling has demonstrated a measurable increase in AI support ticket resolution. Iteration on the enablement package incorporating early feedback.
Enablement package is ‘production ready’ and universally rolled out (client-facing teams are ready to deliver training using the material). Feedback loop with product and design solidified. The product release enablement funnel is operational as part of new feature releases. Seeing measurable improvements in some areas of self-service and legacy support ticket theme avoidance.
Must-haves:
Nice-to-haves:
Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!
This position has a salary range of $180,000 to $220,000.
Apply right here! You’ve found the application!
Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.
All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.
Leads evidence-based reviews of early literacy instructional materials, guides educator reviewers, analyzes curriculum evidence, and improves review processes.
Mission
EdReports.org is at the forefront of the curriculum reform movement. By increasing the capacity of educators to identify and demand the highest quality curriculum, EdReports.org is both disrupting a multibillion-dollar market and transforming the way students are taught and ultimately perform. With the firm belief that what is taught matters and that all students deserve high quality materials, EdReports.org publishes free, online, evidence-rich reviews of instructional materials. Explore our organization’s core competencies in greater detail here.
Planning to use Artificial Intelligence (AI) for your application, interview prep, or for other means of assistance throughout the hiring process? Click here to review our AI guidance before proceeding.
Purpose of Position
The Lead, Reviews will oversee and support the review of instructional materials within their designated content area, ensuring that reviews are evidence-rich, aligned to EdReports criteria, and meet the needs of educators and curriculum decision makers. The Lead, Reviews will collaborate with content teams and stakeholders to enhance review processes, provide expert guidance, and drive improvements in instruction across the nation.
This specific role will bring deep expertise in early literacy and foundational skills to EdReports’ work, with a focus on how children develop the knowledge and skills essential for reading and writing. The Lead will apply expertise in the Science of Reading, evidence based foundational skills instruction, standards, learning progressions, and up-to-date research supported practices to the review of instructional materials and related organizational initiatives. This role is well suited for someone who is energized by instructional materials and the review process itself, including working with educator reviewers in digging deeply into curriculum, collecting and analyzing evidence, identifying patterns, and translating findings into clear, accurate, evidence rich written reviews. The Lead will balance this detailed and diligent individual contributor work with broader content leadership, serving as a cross functional early literacy expert who partners across EdReports to strengthen review tools and processes, inform strategic projects and initiatives, and ensure the organization’s work reflects current research and the needs of educators and students.
Key Responsibilities & Outcomes
Responsibilities:
Outcomes:
Travel
National travel will occur related to organizational needs and for professional learning, as needed. The amount of travel will be monitored to ensure it is appropriate for both the organization and the Lead, Reviews position.
Qualifications
Required:
Preferred:
Salary
The salary for this position is $102,824 - $139,114 annually. At EdReports, we determine final salaries based on the role’s requirements and the candidate’s experience and skills, while maintaining equity within our compensation bands. To support fairness and provide opportunities for growth, we typically offer salaries at or below the midpoint of the range. All salary offers are non-negotiable to ensure consistency and equity across the organization.
Benefits
We know the importance of living a fulfilling, healthy life–both professionally and personally. That’s why some of the benefits we offer include:
Work Authorization Requirements
All EdReports employees must reside in and be authorized to work in the United States. EdReports does not sponsor employment visas, and we are unable to consider candidates residing outside the U.S.
Physical Requirements
Work is normally performed in a remote office environment including, but not limited to standing and sitting for long periods of time; and fine-finger and hand manipulation to operate a computer and keyboard. Employee is required to have close visual acuity to perform an activity such as preparing and analyzing electronic information, transcribing, viewing a computer terminal, and extensive reading. This person will travel by car, air, or other transportation (as indicated in the Travel section) and should be able to physically withstand the demands of such travel. Employee may be required to walk for long distances at retreat venues or other relevant sites.
Core Competencies
We Value All Voices
EdReports is committed to equal-employment principles and we recognize the value of committed employees who feel they are being treated in an equitable and professional manner. We strive to find ways to attract, develop, and retain the talent needed to meet business objectives, and to recruit and employ highly qualified individuals representing the diverse communities in which we live, work, and serve. As such, all employment decisions at EdReports are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
We are also committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the selection process, please direct your inquiries to our HR department at careers@edreports.org.
Leads early mathematics curriculum reviews, applies educational research and standards, and trains educator-reviewers to produce reliable evaluations.
Mission
EdReports.org is at the forefront of the curriculum reform movement. By increasing the capacity of educators to identify and demand the highest quality curriculum, EdReports.org is both disrupting a multibillion-dollar market and transforming the way students are taught and ultimately perform. With the firm belief that what is taught matters and that all students deserve high quality materials, EdReports.org publishes free, online, evidence-rich reviews of instructional materials. Explore our organization’s core competencies in greater detail here.
Planning to use Artificial Intelligence (AI) for your application, interview prep, or for other means of assistance throughout the hiring process? Click here to review our AI guidance before proceeding.
Purpose of Position
The Lead, Reviews will oversee and support the review of instructional materials within their designated content area, ensuring that reviews are evidence-rich, aligned to EdReports criteria, and meet the needs of educators and curriculum decision makers. The Lead, Reviews will collaborate with content teams and stakeholders to enhance review processes, provide expert guidance, and drive improvements in instruction across the nation.
This specific role will bring deep expertise in early mathematics learning and development to EdReports’ review work, with a particular focus on how young children develop mathematical understanding from Pre-K through the early elementary grades. The Lead will apply knowledge of early mathematics research, standards, developmental and learning progressions, and research-supported instructional practices to the review of instructional materials. The role will also partner across EdReports to strengthen review tools and processes and ensure that EdReports’ approach to early mathematics reflects the research base and the needs of educators and students.
Key Responsibilities & Outcomes
Responsibilities:
Outcomes:
Travel
National travel will occur related to organizational needs and for professional learning, as needed. The amount of travel will be monitored to ensure it is appropriate for both the organization and the Lead, Reviews position.
Qualifications
Preferred:
Salary
The salary for this position is $102,000 – $139,000 annually. At EdReports, we determine final salaries based on the role’s requirements and the candidate’s experience and skills, while maintaining equity within our compensation bands. To support fairness and provide opportunities for growth, we typically offer salaries at or below the midpoint of the range. All salary offers are non-negotiable to ensure consistency and equity across the organization.
Benefits
We know the importance of living a fulfilling, healthy life–both professionally and personally. That’s why some of the benefits we offer include:
Work Authorization Requirements
All EdReports employees must reside in and be authorized to work in the United States. EdReports does not sponsor employment visas, and we are unable to consider candidates residing outside the U.S.
Physical Requirements
Work is normally performed in a remote office environment including, but not limited to standing and sitting for long periods of time; and fine-finger and hand manipulation to operate a computer and keyboard. Employee is required to have close visual acuity to perform an activity such as preparing and analyzing electronic information, transcribing, viewing a computer terminal, and extensive reading. This person will travel by car, air, or other transportation (as indicated in the Travel section) and should be able to physically withstand the demands of such travel. Employee may be required to walk for long distances at retreat venues or other relevant sites.
Core Competencies
We Value All Voices
EdReports is committed to equal-employment principles and we recognize the value of committed employees who feel they are being treated in an equitable and professional manner. We strive to find ways to attract, develop, and retain the talent needed to meet business objectives, and to recruit and employ highly qualified individuals representing the diverse communities in which we live, work, and serve. As such, all employment decisions at EdReports are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
We are also committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the selection process, please direct your inquiries to our HR department at careers@edreports.org.
Leads early mathematics curriculum reviews, trains educator reviewers, and improves evidence-based review tools and processes.
Mission
EdReports.org is at the forefront of the curriculum reform movement. By increasing the capacity of educators to identify and demand the highest quality curriculum, EdReports.org is both disrupting a multibillion-dollar market and transforming the way students are taught and ultimately perform. With the firm belief that what is taught matters and that all students deserve high quality materials, EdReports.org publishes free, online, evidence-rich reviews of instructional materials. Explore our organization’s core competencies in greater detail here.
Planning to use Artificial Intelligence (AI) for your application, interview prep, or for other means of assistance throughout the hiring process? Click here to review our AI guidance before proceeding.
Purpose of Position
The Lead, Reviews will oversee and support the review of instructional materials within their designated content area, ensuring that reviews are evidence-rich, aligned to EdReports criteria, and meet the needs of educators and curriculum decision makers. The Lead, Reviews will collaborate with content teams and stakeholders to enhance review processes, provide expert guidance, and drive improvements in instruction across the nation.
This specific role will bring deep expertise in early mathematics learning and development to EdReports’ review work, with a particular focus on how young children develop mathematical understanding from Pre-K through the early elementary grades. The Lead will apply knowledge of early mathematics research, standards, developmental and learning progressions, and research-supported instructional practices to the review of instructional materials. The role will also partner across EdReports to strengthen review tools and processes and ensure that EdReports’ approach to early mathematics reflects the research base and the needs of educators and students.
Key Responsibilities & Outcomes
Responsibilities:
Outcomes:
Travel
National travel will occur related to organizational needs and for professional learning, as needed. The amount of travel will be monitored to ensure it is appropriate for both the organization and the Lead, Reviews position.
Qualifications
Preferred:
Salary
The salary for this position is $102,000 – $139,000 annually. At EdReports, we determine final salaries based on the role’s requirements and the candidate’s experience and skills, while maintaining equity within our compensation bands. To support fairness and provide opportunities for growth, we typically offer salaries at or below the midpoint of the range. All salary offers are non-negotiable to ensure consistency and equity across the organization.
Benefits
We know the importance of living a fulfilling, healthy life–both professionally and personally. That’s why some of the benefits we offer include:
Work Authorization Requirements
All EdReports employees must reside in and be authorized to work in the United States. EdReports does not sponsor employment visas, and we are unable to consider candidates residing outside the U.S.
Physical Requirements
Work is normally performed in a remote office environment including, but not limited to standing and sitting for long periods of time; and fine-finger and hand manipulation to operate a computer and keyboard. Employee is required to have close visual acuity to perform an activity such as preparing and analyzing electronic information, transcribing, viewing a computer terminal, and extensive reading. This person will travel by car, air, or other transportation (as indicated in the Travel section) and should be able to physically withstand the demands of such travel. Employee may be required to walk for long distances at retreat venues or other relevant sites.
Core Competencies
We Value All Voices
EdReports is committed to equal-employment principles and we recognize the value of committed employees who feel they are being treated in an equitable and professional manner. We strive to find ways to attract, develop, and retain the talent needed to meet business objectives, and to recruit and employ highly qualified individuals representing the diverse communities in which we live, work, and serve. As such, all employment decisions at EdReports are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
We are also committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the selection process, please direct your inquiries to our HR department at careers@edreports.org.
