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Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations...

Headquarters: Malta, MT
URL: http://bullfinchrecruitment.com

Bullfinch Recruitment is partnering with one of our clients to find a Junior CRM & Retention Specialist to join their team.

This role is designed for a professional who is eager to transition into the world of player engagement and marketing automation. This position is for someone who is operationally disciplined, data-curious, and ready to be trained into a CRM Ops specialist.

You will be responsible for the day-to-day execution of campaigns that keep our players engaged and active, working at the intersection of technology, data, and creativity.

What you'll be doing:

• Through a combination of structured training and hands-on experience, you will learn to:
  Execute Campaigns: Build and schedule retention journeys and look into marketing automation workflows using platforms such as Bloomreach and Builder.
• Cross-Functional Alignment: Collaborate with Content, Design, Loyalty, and Customer Support teams to ensure all retention activities align with broader brand campaigns.
• Troubleshoot Campaigns: Assist in troubleshooting CRM workflows and identifying process enhancements to improve overall operational efficiency.
• Customer Service: Work closely with the CS team to help improve the customer experience for those asking for additional rewards.

What we are looking for:

We are seeking a candidate who demonstrates the potential to grow into a high impact specialist. Ideally, you bring:

A Technical Mindset: You may not be a CRM expert yet, but you have a high level of comfort with new software and the ability to quickly learn new platforms.

• Operational Excellence: You are detail-oriented with a focus on accuracy and consistency in your work.
• Strong Communication: An effective communicator who can work independently while collaborating across different departments.
• Proactive Mentality: A self-starter attitude with a drive to identify opportunities for improvement and make a real impact in a high-growth environment.

Why you will love it:

This is a brand-new role where you'll build the retention function from the ground up. You'll have real ownership over CRM operations, design best practices that shape our growth, and enjoy high visibility with senior leadership. Every workflow you create and metric you improve directly impacts our mission of delivering extraordinary gaming experiences to millions of players worldwide.

Equal Opportunities

We hire based on skills, drive, and ideas—nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We also welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking.

Diversity fuels our innovation, collaboration, and growth, and we're committed to creating an environment where everyone can contribute their best work and thrive

To apply: https://weworkremotely.com/remote-jobs/bullfinch-recruitment-crm-retention-junior

Proof is the world’s first identity-assured transaction management platform and we are on a mission to digitize trust for all of life’s most critical transactions. Developed by the same market...

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify...

About Us With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE:...

Headquarters: Remote

Storyblok is a headless CMS that enables marketers and developers to create with joy and publish with confidence. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.

Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact.

 

WHAT IS IN IT FOR YOU

You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:

• Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
• Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
• Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
• Personal development fund for courses, books, conferences, and material
• The annual international team-building trip, quarterly and monthly online get-togethers
• As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
• An international team that loves to have fun at work and works hard together to accomplish shared goals

JOB SUMMARY

Storyblok is hiring a Marketing Automation Manager to own the top of funnel systems and the campaigns that run through them: Pardot, the forms on the Storyblok website, list uploads, Clay, and the nurture programs, sequences and webinar flows built in Pardot. The role sends the campaigns, loads the lists and builds the forms day to day, and turns that repeat work into templates and automations so more of the week goes to lead scoring, routing, data quality and reporting. Sitting within Revenue Operations, this role works across Demand Generation, Events, Content, Partner Marketing, Sales Development, Sales Operations and Analytics, in a lean data team where the person pulls their own numbers and builds their own reports.

 ESSENTIAL JOB FUNCTIONS

1. Campaign operations

• Build and send list emails and sequences in Pardot and Knak: webinar invites and follow ups, quarterly enterprise and marketer sequences, review asks, partner and event emails.
• Build and run the nurture programs in Engagement Studio (welcome, post webinar, gated content, re-engagement), each by segment and lifecycle stage, and rebuild them as results come in.
• Set up webinars end to end: registration form, Zuddl to Pardot sync, campaign IDs, reminders and follow up. Build form handlers, autoresponders and landing page forms on the Storyblok website.
• Load lead lists from events, content syndication and paid social with the right campaign, source and consent, and run the request board: intake, SLA, QA before launch.
• Run optimization: Test subject lines, send times and content on every sequence, and personalise by segment, industry and stage.

1. Marketing systems and integrations

• Administer Pardot and its Salesforce sync: users, connectors, field mapping, campaign member status.
• Own the links between Pardot, Salesforce, the website, Zuddl, Knak, Meta and Google Ads, and keep them documented.
• Run Clay: enrichment waterfalls, list building, and the signal tables that feed BDR routing.
• Evaluate, buy and renew the marketing tools.

1. Lead flow, scoring and routing operations

• Own lead scoring and grading, reviewed each quarter against what converts.
• Own lifecycle stages (MQL, SAL, SQL) and the handoff rules to BDRs and AEs.
• Bring self serve signups and product usage into scoring and lifecycle, so PLG and enterprise leads run through 1 flow.

1. Data quality and reporting

• Own the sync between the warehouse, Pardot and Salesforce in both directions: enrichment and usage in, campaign results out.
• Keep the database clean: dedupe, normalise country, industry and title, suppression lists, GDPR consent by region.
• Own the campaign taxonomy and UTM standard across the team and agencies.
• Write your own SQL and Salesforce reports; build the funnel and pipeline by source reports in the BI tool. Watch deliverability: domain health, bounce and spam rates.

1. Automation, process and cadence

• Template the repeat request types (list uploads, list emails, form handlers, webinar setups), then automate them with Clay, LLM tools (Claude) and a workflow builder such as n8n or Zapier, each with QA and a fallback.
• Write the playbooks and train marketers to self serve where it is safe.
• Own and report monthly on speed to lead, MQL to SQL and form to meeting rates, request turnaround and share automated, database coverage and accuracy, and email deliverability and engagement.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Marketing, Business, Information Systems or a related field, or equivalent practical experience.
• 4+ years in marketing operations or marketing automation, ideally in B2B SaaS.
• Pardot administration: Salesforce connector, Engagement Studio, form handlers, campaign sync. Salesforce fluency: campaigns, lead and contact fields, reports and dashboards.
• Built nurture programs and can show what they did to conversion.
• Ran a request queue at volume and cut the time per request with templates and automation; shipped automations with a workflow builder and LLM tools and kept them running.
• Lead scoring, lifecycle and routing experience, with results.
• Working SQL, and hands on with an enrichment tool such as Clay, ZoomInfo or Apollo.
• Knowledge of GDPR and consent management across regions.
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

PROFESSIONAL COMPETENCIES

• Operating discipline: runs a high volume request queue on an SLA with QA before every launch.
• Systems thinking: sees how Pardot, Salesforce, the website, Clay and the warehouse connect, and keeps the data flowing cleanly between them.
• Data fluency: pulls own numbers, defines fields and builds reports without an analyst in between.
• Automation mindset: templates repeat work, then builds the automation that removes it.
• Attention to detail: a wrong list or a broken form reaches thousands of people.
• Testing habit: runs tests on every sequence and changes the program based on results.
• Cross-functional coordination: aligns Demand Gen, Events, Content, Partner Marketing, Sales Development and Sales Ops around 1 lead flow.
• Communication: writes clear playbooks and guidance that marketers follow without a meeting.

At Storyblok, we are committed to equitable compensation and pay transparency. We consider many factors when it comes to compensation, such as the scope of the role, job-related skills, experience, and relevant education or training. Our base salary ranges are determined by job and job level and are benchmarked to relevant location and industry data. The range displayed represents the target US base compensation range within which we are hiring for this role. For some roles Storyblok also offers a competitive commission structure.

MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

Remote (home) work opportunity or funded by Storyblok co-working space

GENERAL TERMS

Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. You can find more information about our privacy policy here.

All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain (storyblok.com).

Here is a sneak peek of Storyblok’s Visual Editor

If you need an accommodation for any part of the application process, please email talent.acquisition@storyblok.com

To apply: https://weworkremotely.com/remote-jobs/storyblok-marketing-automation-manager-canada-spain-india

Headquarters: Remote

About the Team

Netlify is a product-led growth company, and Revenue Operations owns the systems, data, and infrastructure that turn that growth into revenue.  With a large volume of people discovering and signing up for Netlify every day, Marketing Operations is critical to understanding those users, connecting activity across our systems, and creating scalable ways to engage them throughout their journey.

As Senior Marketing Operations Manager, you’ll own the operational foundation behind that work. You’ll connect HubSpot, Salesforce, product data, and analytics, build the systems and lifecycle infrastructure that turn signals into action, and give Marketing and our GTM partners trusted visibility into performance. Reporting to the Senior Director of Revenue Operations, you’ll translate the Marketing Operations vision into a roadmap and independently drive it forward while partnering closely with Growth, RevOps, Data, Product, and other GTM teams.

What You’ll Do

• Execute on the Marketing Operations roadmap, translating broader Marketing and GTM priorities into scalable systems, processes, and programs.
• Own our marketing automation platform end to end, including workflows, lifecycle stages, segmentation, forms, lists, email operations, data hygiene, deliverability, governance, and documentation.
• Build and maintain the connection between marketing automation, Salesforce, product data, and analytics so we can understand and engage users throughout the customer journey.
• Establish reliable attribution and measurement across marketing and product-led journeys, including UTM governance and connections between campaigns, signups, activation, conversion, and revenue.
• Build reporting and self-service dashboards that give Marketing and GTM partners a trusted view of performance and support weekly, monthly, and executive-level decision-making.
• Partner with Growth to operationalize lifecycle programs across email, in-product experiences, and sales-assist triggers, turning customer and product signals into scalable journeys from signup through activation and conversion.
• Build experimentation infrastructure that allows marketers to launch, measure, and learn from tests without requiring engineering support for every experiment.
• Own the operational health of the MarTech stack, including integrations, data flows, governance, vendor relationships, and periodic assessments of what we should keep, retire, consolidate, or integrate.
• Establish scalable practices for high-volume email operations, including audience management, domain and inbox health, deliverability, and safeguards that protect the customer experience.
• Turn large and sometimes ambiguous datasets into actionable recommendations, identifying points of friction or drop-off and partnering with Marketing, Growth, Product, Data, and RevOps on opportunities to improve conversion.
• Own the Marketing Operations portion of the broader Marketing budget and evaluate technology investments based on business value, scalability, and ROI.
• Explore emerging capabilities in AI-enabled marketing operations and AI visibility measurement, helping the team establish useful workflows and baselines as the space develops.

What You’ll Bring

• 7+ years of experience in Marketing Operations or a closely related discipline, with experience operating independently in a complex B2B SaaS or product-led growth environment.
• Deep experience with marketing automation platforms and CRM systems such as HubSpot, Marketo, Eloqua, and Salesforce, including lifecycle stages, campaign architecture, attribution, lead or account routing, and data governance.
• Experience working with high-volume customer or prospect datasets and designing segmentation, lifecycle, and operational approaches that remain reliable at scale.
• Significant experience operating high-volume email programs, with a practical understanding of deliverability, domain and inbox reputation, audience management, warming strategies, and the risks that emerge at large sending volumes.
• Strong analytical skills and the ability to investigate complex datasets, identify meaningful patterns, question the quality of the underlying data, and turn findings into recommendations.
• Experience building or operating lifecycle, nurture, or in-product engagement programs tied to measurable activation or conversion outcomes.
• Systems thinking and experience designing integrations across marketing automation, CRM, product, analytics, and data systems.
• Experience building measurement and experimentation infrastructure that enables other teams to operate and learn independently.
• Strong GTM fluency and an understanding of how Marketing Operations, Growth, Sales, RevOps, Product, and Customer Success connect to customer experience and revenue.
• Comfort using AI-enabled tools and workflows to accelerate your work while applying judgment to validate outputs and determine where automation is (and isn’t) appropriate.
• Familiarity with product analytics tools such as Amplitude and experience with emerging AEO or AI-visibility tooling is helpful.
• Experience working with contractors, agencies, or distributed partners is helpful but not required.
• Familiarity with developer tools, web platforms, or another high-volume PLG business is useful, but we value relevant operating experience over category-specific expertise.

This Role Is a Great Fit If

• You enjoy building the foundation, not just operating what someone else has already built. You’re energized by taking an imperfect system and creating something scalable, measurable, and trusted.
• You’re comfortable moving between architecture and execution. You can define how a system should work and then get into the details yourself when necessary to make it work.
• You thrive with significant autonomy. Given a goal and context, you investigate the problem, weigh tradeoffs, make a recommendation, and drive the work forward without needing a detailed playbook.
• You genuinely enjoy data. Large, messy datasets make you curious, and you’re willing to dig until you understand what is happening and what the business should do about it.
• You care deeply about operational quality. Data integrity, attribution, documentation, audience segmentation, and email deliverability aren’t afterthoughts—they’re part of building a trustworthy growth engine.
• You balance speed with judgment. You know when to move quickly, when a shortcut creates unacceptable downstream risk, and when to challenge an approach that won’t scale.
• You see AI as a way to amplify good judgment and increase leverage rather than a substitute for understanding the work.
• You communicate clearly in an async, distributed environment and can build alignment across Marketing, Growth, Product, Sales, RevOps, and Data without relying on organizational authority.

Applying

Not sure you meet 100% of our qualifications? Please apply anyway!

When applying please include: 

A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts. 

Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accommodations@netlify.com. 

About Netlify

Netlify is the most popular way to build, deploy, and scale modern web applications, empowering everyone from fast moving solo developers to enterprise teams. Millions of developers and organizations rely on Netlify as their platform of choice for composing web applications that are production ready, performant, and flexible. Now, as we embrace the next era of software development, we are embedding the same fluid, intuitive experience into the Agent Experience (AX), making it just as simple for intelligent agents to understand, interact with, and act on our platform as it is for developers. Whether your user is human or machine, Netlify ensures the path from idea to URL is seamless, fast, and deeply reliable.

We are a Series D company that has raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND, and Menlo Ventures. As a fully distributed company, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, compassionate, and collaborative in our work. If this sounds like something you’d like to be part of, we’re excited to connect with you!

At Netlify, we are committed to a compensation philosophy that prioritizes fairness and equity, positions our employee compensation competitively in the market, recognizes and rewards performance, and takes a comprehensive approach to our rewards package. We anchor our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the labor cost in a particular location. The salary provided is in addition to robust benefits and participation in Netlify’s equity plan. Our hiring range for this role is targeted at $155,000 - $210,000 for most US-based locations.  Candidates outside the US or in premium markets should consult with their Talent Acquisition partner regarding location-based ranges, as they may be higher or lower than the average US range listed. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. 

To apply: https://weworkremotely.com/remote-jobs/netlify-senior-marketing-operations-manager

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding...

Amplitude is the leading AI analytics platform, helping over 5,200 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform,...

At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest open customer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!

Our People Team strategy is bold, clear and meaningful: we’re becoming a Destination Employer. We want people to think “that’s where I want to work one day!” before joining Trustpilot; to feel proud and privileged and proud to be a Trustie during their time with us; and, when they move on, to look back at their time here as some of the very best years of their career. At the heart of this is a distinct focus on people experience — driven by a shared understanding of our purpose, our vision, mission and strategy, and the day-to-day things that matter.

Internal Communication plays a critical role in making that happen. It is about making sure our people know what’s happening, understand why it matters, and feel connected to where we’re going - without adding to the noise.

As Head of Internal Communication, you’ll own how Trustpilot communicates within itself. This is a senior individual contributor role with broad influence across the organisation, where you’ll shape the channels, tools and guidance that help information flow effectively across the organisation, while partnering closely with leaders and teams on the moments that need thoughtful, strategic communication. Whether it’s helping a leader land a difficult message, supporting a major change programme, or making sure a global team has the information it needs to succeed, you’ll bring clarity, consistency and purpose to how we communicate.

You’ll work alongside our Head of Experience & Events, who owns our company-wide events and milestones. Together you make sure the story we tell as a company is consistent, whether it’s landing in an announcement from leadership, a weekly stand-up or a Friday newsletter. A simple way to think about the split: Experience & Events owns the things that happen in a similar way on a predictable rhythm — the all-hands and Friday recap newsletter every week, the strategy update every quarter, the recognition event every year. Internal Communication owns the work that changes shape depending on what the business needs — a deep partnership with a leadership team on how best to tell their story, a channel to fix, a key People initiative to launch or a major change programme to get right.

What you’ll be doing:

Strategic partnering

• Act as a hands-on, embedded communication partner to the parts of the business that need it most — today, that’s our largest function, Commercial, as well as key People programmes, such as  end-of-year and promotions cycles, given the organisation-wide impact they have. This list will evolve as the business does, so you’ll bring judgement about where to lean in next. Right now, for example, that means supporting our Commercial colleagues with the design and delivery of a fit-for-purpose communication ecosystem — including their global and regional all-hands and kick-offs, how and where leadership makes announcements, and making sure this 450-person, customer-facing team has the operational information it needs to sell with confidence.
• Partner with our executive and senior leadership teams on communication planning and messaging for major strategic initiatives, organisational change, and business transformation — helping everyone understand the bigger picture: what we’re focusing on, why it matters, and how it might affect them.

Channels & tooling

• Own the structure of how we communicate — our Slack channel architecture, and intranet to our digital screens — making sure the system works well, even if you’re not writing every piece of content that lives within it.
• Own and run the all-company announcement calendar, so important messages get the airtime they deserve and nothing important gets buried or clashes with something else.

Guidance & enablement

• Own how we build communication capability across Trustpilot, so people and teams are equipped and confident to communicate well themselves — the mix of guides, training, AI-enabled tools, or anything else you use to get there is yours to shape.
• Make it easy for our ~220 leaders to communicate brilliantly — giving them the guidance, templates and confidence to lead their teams through change, strategy and everyday updates.

Who you are:

• Significant experience in internal communication, employee engagement or a related field, with a strong track record of operating at a strategic level
• A trusted and credible partner who can build relationships quickly, influence senior stakeholders and work effectively with people across all levels and areas of the business.
• Comfortable with ambiguity — our priority partners today are Commercial, People and organisational change, but you’ll need the judgement and fluidity to flex as the business evolves
• A strategic thinker who can also roll up your sleeves and get things done - equally comfortable shaping a communication strategy and getting into the details of how it lands.
• A confident communicator, storyteller and facilitator, with the ability to bring simplicity to complexity, turn complicated briefs into clear and compelling communication, and bring people with you — whether working with senior leaders, facilitating a company-wide session or helping a leader prepare for a difficult conversation.
• Highly organised and detail-oriented, while retaining a clear view of the bigger picture and maintaining a strong bias for action.
• Data- and insight-driven, with the ability to use feedback, engagement data and communication metrics to understand impact and continuously improve.
• Creative and curious, with an appetite for experimenting with new channels, formats, technology and AI-enabled ways of working.

Good to know:

• Occasional travel will be required as part of this role, usually within Europe, but possibly to New York.
• We operate a flexible hybrid working model. This role is a Flex-Trustie position, with an expectation of two days per week in the office.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• Private Medical Insurance
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24⁄7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don’t meet all the requirements, we’d still really like to hear from you!

#LI-Hybrid #LI-RS1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

About the role

You will support the lead on SEO and GEO strategy for a portfolio of agency clients, supporting delivery from first audit to reporting. This is a hands-on role for a strategist who can move between keyword research, technical fixes, AI search visibility and one that would grow into more client-facing involvement as your skillset advances. You will be the supporting strategist on retainer accounts, while being mentored by your lead strategist. Delivery and cross collaboration with PR, paid, social and creative teams is crucial, so search is considered as a part of the larger strategy in place. Clients span B2B and B2C, national and local, and regulated and consumer industries, so curiosity and adaptability matter as much as any single tool.

What you’ll do

On-page SEO and content strategy

• Build content strategies that earn qualified organic traffic and turn it into leads, sales or bookings, not just clicks.
• Map keywords to the right content type and intent, and plan multiple pieces across different areas of a site so each one has a clear job in the buyer journey.
• Recommend on-page changes and page-template updates that give important pages room for richer, more useful content.
• Use internal linking, topical depth and site context to strengthen the pages that matter most.
• Plan content for national, regional or local footprints based on each client’s industry and service area, including location pages and Google Business Profile optimization.
• Spot content decay and cannibalization, and decide when to refresh, consolidate or retire a page.

Technical SEO

• Support technical SEO audits and provide findings and data to be turned into a prioritized roadmap based on impact, effort and business value.
• Familiar with the value of Core Web Vitals, structured data, and clean URL and folder architecture in terms clients and developers both understand.
• Own the fundamentals with precision: title tags, meta descriptions, heading hierarchy, canonicals, redirects, XML sitemaps and robots.txt.

GEO and AI search visibility

• Connect GEO work to the SEO fundamentals it depends on, including crawlability for AI crawlers, structured data, and content that is easy to extract and cite.
• Analyze which sources AI platforms cite in a client’s category (owned pages, earned media, reviews, forums, directories) and build strategy around that mix.
• Research the prompts and questions real buyers ask across ChatGPT, Google AI Overviews and AI Mode, Perplexity, Gemini, Copilot and Claude.
• Stay current on how AI search changes and translate what’s new into practical recommendations, without chasing hype.

Measurement and reporting

• Report organic and AI search results in business terms: pipeline, revenue, leads, bookings or enrollments, depending on the client.
• Use keyword intent and the buyer journey to explain complex targeting strategies in plain language.
• Able to present reporting outcomes to internal teams, and willing to attend client reporting sessions as a means for rapport building.

Client leadership and delivery

• Fully accountable to SEO retainer delivery as the direct support to client strategy leads.
• Manage workload, hours and timelines across several accounts so work stays on budget and on schedule.
• Work in partnership with other supporting strategists, fostering a team environment and interdependency with one another.
• Spot growth opportunities within existing accounts and support new-business audits.

What you bring

Must-haves

• 3+ years of hands-on SEO experience, with at least 1 in an agency or multi-client environment.
• A track record of organic growth you can explain with real numbers and the business impact behind them.
• Working fluency in Semrush (or Ahrefs), Screaming Frog, Google Search Console and GA4.
• A clear, curious point of view on how AI is changing search.

Nice-to-haves

• Experience with Profound or another GEO/AI visibility platform (Semrush AI Toolkit, Peec AI, Otterly or similar).
• Local SEO and listing management tools such as Yext, BrightLocal or Uberall.
• Familiarity with digital PR or link earning.

You don’t need to check every box. If this role excites you and you bring most of the must-haves, we’d love to hear from you.

What you’ll get:

• Competitive salary and benefits
• Remote and hybrid working flexibility
• A wellness subsidy
• A manager who provides consistent 1:1 check-ins, feedback, and growth opportunities
• Culture-building events and cross-team collaboration
• Career advancement opportunities within a growing agency
• A strong emphasis on work-life balance

What you’ll be a part of:

• An established and still growing agency that values creativity and collaboration.
• A global team of experts who support each other and strive to achieve excellent results for clients.
• A culture that promotes diversity, work-life balance, and opportunities for personal and professional growth.

Where will you work?

Anywhere in the U.S. We’re a remote-first workplace with optional in-office days in Boston, Chicago, Detroit, LA, Nashville, New York, Portland, Washington DC, and more.

Anticipated Salary: $70,000 - $85,000

Compensation is based on experience and depending upon workplace location.

To Apply:

Please upload your resume and cover letter, as well as indicate your desired salary in $US Dollars.

While we appreciate the interest of all candidates, we will only respond to those with whom we have a greater interest.

About FINN Partners:

Founded in 2011 on the core principles of innovation and collaborative partnership, FINN Partners has become one of the fastest growing independent public relations agencies in the world. With 1,300 professionals globally, FINN provides clients with access and capabilities in North America, Europe and Asia. FINN Partners clients are also supported through longstanding partner agencies via its membership in the PROI network of leading agencies around the world. Headquartered in New York, FINN Partners operates in 39 locations: Abu Dhabi, Atlanta, Bangalore, Bangkok, Beijing, Boston, Chicago, Columbus (Ohio), Delhi, Denver, Detroit, Dublin, Fort Lauderdale, Frankfurt, Hong Kong, Honolulu, Jerusalem, Kuala Lumpur, London, Los Angeles, Madison (Wisc.), Manila, Melbourne, Minneapolis, Mumbai, Munich, Nashville, Orange County (Calif.), Paris, Portland (Ore.), San Diego, San Francisco, Seattle, Shanghai, Singapore, Sydney, Washington D.C. and Yangon.

Will you join us?

#LI-TS1 #LI-REMOTE

We are looking for a Senior SEO Specialist to join our fast-paced digital agency, someone who combines deep SEO expertise with AI-driven search strategy, automation thinking, and a strong understanding of how search is evolving beyond traditional SERPs.

This role is ideal for someone who understands not only Google rankings, but also visibility across AI-powered search ecosystems including Google AI Overviews (AIO), ChatGPT, Gemini, Perplexity, and other LLM-driven discovery platforms.

You’ll manage and grow the organic performance of multiple client accounts across diverse industries, driving measurable business impact through technical SEO, semantic optimization, automation workflows, and AI-assisted execution.

This is a remote position and requires strong communication, self-management, and proficiency in remote collaboration tools.

Key Responsibilities

1. SEO Strategy & Account Management

• Develop and execute end-to-end SEO strategies for multiple client accounts.
• Conduct SEO audits, define KPIs, and deliver measurable growth in traffic, visibility, and conversions.
• Stay ahead of Google algorithm updates, AI Overviews (AIO), GEO trends, and AI-driven ranking systems.
• Translate technical and analytical findings into actionable client recommendations.
• Research, prepare, and present SEO growth plans, performance reports, and strategic opportunities.
• Support visibility growth across traditional SERPs and AI-powered search environments.

2. Keyword, Intent, Entity & Market Research

• Conduct advanced keyword, entity, and topical authority research using AI-powered SEO tools.
• Identify semantic clusters, search intent opportunities, and conversational search trends.
• Map keywords and entities across the user journey to support SEO and GEO strategies.
• Discover zero-click, featured snippet, and AI-generated search opportunities.
• Benchmark competitor SEO, content, and SERP strategies to identify growth gaps.
• Build content clusters designed for semantic relevance and AI retrieval systems.

3. AI Search, GEO & LLM Optimization

• Optimize websites and content for Google AI Overviews (AIO), ChatGPT, Gemini, Perplexity, and emerging AI search platforms.
• Support GEO (Generative Engine Optimization) strategies focused on entity authority and semantic relevance.
• Structure content for AI retrieval, summarization, and answer-engine discoverability.
• Implement AI-first SEO practices including conversational search optimization and topical entity mapping.
• Monitor changes in AI-generated search results and identify new visibility opportunities.

4. On-Page & Content Optimization

• Prepare SEO-first content briefs and collaborate closely with content writers.
• Use AI and NLP tools (ChatGPT, SurferSEO, Frase, Jasper, Gemini) to improve content relevance and depth.
• Ensure content aligns with EEAT (Experience, Expertise, Authoritativeness, Trustworthiness) principles.
• Optimize metadata, schema markup, heading structures, internal links, and semantic relevance.
• Improve content for featured snippets, People Also Ask, AI summaries, and rich search results.

5. Technical SEO & Automation

• Perform advanced technical SEO audits using Screaming Frog, Sitebulb, and enterprise crawling tools.
• Resolve crawlability, indexation, canonicalization, Core Web Vitals, and performance issues.
• Work with developers to ensure SEO best practices are implemented correctly.
• Implement structured data and scalable technical SEO frameworks.
• Build and support SEO automation workflows using Python, APIs, AI tools, or no-code platforms.
• Support large-scale websites, multi-domain structures, and international SEO implementations.

6. Off-Page SEO, Digital PR & Authority Building

• Develop ethical and scalable link-building and authority-building campaigns.
• Support AI-assisted outreach and personalization workflows.
• Monitor backlink quality, toxic links, and domain authority metrics.
• Collaborate on digital PR and brand visibility initiatives.

7. Analytics, Reporting & Performance Insights

• Measure SEO performance using GA4, GSC, Looker Studio, SEMrush, Ahrefs, and other analytics platforms.
• Build insightful dashboards aligned with business KPIs and organic growth objectives.
• Track visibility across traditional SERPs and AI-generated search experiences.
• Use AI and automation to improve reporting efficiency and performance analysis.
• Identify optimization opportunities using trends, anomalies, and competitive insights.

Tools & Platforms Core SEO Tools: Google Search Console, GA4, Looker Studio, SEMrush, Ahrefs, Screaming Frog, GTM

AI & Automation Tools: ChatGPT, Claude, Gemini, Perplexity, SurferSEO, Frase, Jasper, ContentKing, Sitebulb, AirOps, NotebookLM

• 4+ years of hands-on SEO experience, preferably within a digital agency environment.
• Proven experience driving measurable SEO growth across multiple projects or industries.
• Strong understanding of technical SEO, on-page SEO, content SEO, and semantic optimization.
• Experience with AI Overviews (AIO), GEO, and AI-assisted search optimization.
• Understanding of how LLMs retrieve, summarize, and surface content.
• Experience using AI tools and automation workflows within SEO operations.
• Familiarity with automation platforms for SEO workflows is highly preferred.
• Strong analytical thinking and performance-driven mindset.
• Excellent communication, reporting, presentation, and client-management skills.
• Working knowledge of HTML, CSS, and JavaScript.
• Bachelor’s degree in Marketing, IT, or a related field.

If you are passionate about SEO, AI search, content systems, automation, and data-driven growth, this role is for you. Please submit your resume and portfolio for consideration.

• Competitive Salary & Growth Opportunities
• Advanced Training in AI Search, GEO & SEO Automation
• Opportunity to work on high-impact global projects
• Exposure to cutting-edge SEO and AI workflows
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus
• Collaborative, innovation-driven agency environment

Position Title: Intern

Location: Remote, but must be a college student/recent graduate residing in the U.S.

About the Active Minds Internship Program

Active Minds is the nation’s leading nonprofit organization changing the culture around mental health. Through our presence at more than 800 high school and college campuses, in corporate settings, and with a wide-reaching public audience, Active Minds is creating communities of support and saving lives. Founded in 2003 by Alison Malmon after the tragic suicide of her brother Brian, Active Minds is dedicated to supporting a new generation in ending the silence, helping to make mental health as highly valued as physical health. Through our many programs – including the emotionally gripping Send Silence Packing® traveling exhibit and our compelling Active Minds Speakers – we are changing culture and behaviors related to mental health across the country.

Our internships are geared towards current college students and recent college graduates. As a small nonprofit, Active Minds relies on the help of our interns tremendously. They work directly on important initiatives and projects and assist staff on a variety of administrative tasks. Interns have the opportunity to do substantive work, gain experience in the nonprofit sector, and help change the culture around mental health.

All Spring 2027 internships will be remote, with an anticipated start date of February 1st, 2027, and an anticipated end date of April 23rd, 2027. We expect interns to work a minimum of 20 hours a week, set a consistent work schedule between 9:00am and 5:00pm EST Monday through Friday, and commit to staying on board for the entire semester.

Active Minds pays interns $18 per hour.

Digital Media Internship

As part of the Marketing and Communications team, the Digital Media intern will support the Social Media and Digital Marketing team in developing content across platforms, with a particular focus on short and long-form video content capturing, editing, and producing. They will work with the rest of the team to create engaging, shareable content to help increase awareness of Active Minds programming.

This role will provide interns with the opportunity to be creative, learn how nonprofits manage and develop their social media, collaborate with various Active Minds staffers to learn more about mental health advocacy, and interact with thousands of enthusiastic audience members on a daily basis.

Digital Media interns are valued members of the team who support the mission and vision of our work through a variety of projects in ways both big and small.

What You’ll Do:

• Create, edit, and publish short- and long-form video content for social media and digital channels.
• Assist with content planning, development, and execution across platforms including Instagram, TikTok, LinkedIn, YouTube, and Facebook.
• Support video production efforts, including filming, editing, captioning, and optimizing content for various audiences and platforms.
• Collaborate with staff across departments to identify and develop stories that highlight Active Minds programs, events, and impact.
• Assist with graphic design and content creation using Canva and other creative tools.
• Monitor social media trends, emerging platforms, and content best practices to inform content development.
• Support community engagement efforts by helping manage comments, messages, and audience interactions.
• Assist with content organization, asset management, and other marketing and communications projects as needed

What You’ll Gain:

• Hands-on experience creating content for a nationally recognized nonprofit organization.
• Exposure to digital marketing, social media strategy, brand storytelling, and audience engagement.
• Opportunities to collaborate with professionals across communications, advocacy, fundraising, and program teams.
• Experience developing content that advances mental health awareness and social impact initiatives.
• A portfolio of meaningful work that demonstrates creative and strategic content development skills.

Qualifications:

• Passion and experience working in social media with significant video editing experience
• Experience with Canva (or similar graphic design software)
• Strong long- and short-form video editing, storytelling, and communications skills
• Knowledge of Adobe Premiere Pro (or similar editing software)
• Interest in video filming, editing, and being on-camera
• Strong writing and communications skills
• Detail-oriented & creative thinker
• Team player with a willingness to learn
• Knowledge of Google Workspace, Zoom, and Dropbox

Eligibility Requirements:

• All applicants must be currently enrolled in, or have previously attended, a U.S. based college or university
• All applicants must be able to complete a work authorization (I-9) during onboarding
• All applicants must be able to complete the entirety of the internship program on the listed dates in the job description

Application Process

The application cycle for the Spring 2027 Internship Program will be open from Wednesday, October 21st, 2026 through Wednesday, November 4th, 2026. When completing the application, please thoughtfully answer each application question in complete, authentic sentences, as we thoroughly review every application.

Applicants selected for an interview will be contacted by late November/early December 2026 regarding scheduling next steps. We value the time that applicants put into completing their applications, but due to the high volume of applications we receive, we are unable to provide responses to phone calls or emails regarding application status.

Position Title: Intern

Location: Remote, but must be a college student/recent graduate residing in the U.S.

About the Active Minds Internship Program

Active Minds is the nation’s leading nonprofit organization changing the culture around mental health. Through our presence at more than 800 high school and college campuses, in corporate settings, and with a wide-reaching public audience, Active Minds is creating communities of support and saving lives. Founded in 2003 by Alison Malmon after the tragic suicide of her brother Brian, Active Minds is dedicated to supporting a new generation in ending the silence, helping to make mental health as highly valued as physical health. Through our many programs – including the emotionally gripping Send Silence Packing® traveling exhibit and our compelling Active Minds Speakers – we are changing culture and behaviors related to mental health across the country.

Our internships are geared towards current college students and recent college graduates. As a small nonprofit, Active Minds relies on the help of our interns tremendously. They work directly on important initiatives and projects and assist staff on a variety of administrative tasks. Interns have the opportunity to do substantive work, gain experience in the nonprofit sector, and help change the culture around mental health.

All Spring 2027 internships will be remote, with an anticipated start date of February 1st, 2027, and an anticipated end date of April 23rd, 2027. We expect interns to work a minimum of 20 hours a week, set a consistent work schedule between 9:00am and 5:00pm EST Monday through Friday, and commit to staying on board for the entire semester (February-April).

Active Minds pays interns $18 per hour.

Digital Media Internship

As part of the Marketing and Communications team, the Digital Media intern will support the Social Media and Digital Marketing team in developing content across platforms, with a particular focus on short and long-form video content capturing, editing, and producing. They will work with the rest of the team to create engaging, shareable content to help increase awareness of Active Minds programming.

This role will provide interns with the opportunity to be creative, learn how nonprofits manage and develop their social media, collaborate with various Active Minds staffers to learn more about mental health advocacy, and interact with thousands of enthusiastic audience members on a daily basis.

Digital Media interns are valued members of the team who support the mission and vision of our work through a variety of projects in ways both big and small.

What You’ll Do:

• Create, edit, and publish short- and long-form video content for social media and digital channels.
• Assist with content planning, development, and execution across platforms including Instagram, TikTok, LinkedIn, YouTube, and Facebook.
• Support video production efforts, including filming, editing, captioning, and optimizing content for various audiences and platforms.
• Collaborate with staff across departments to identify and develop stories that highlight Active Minds programs, events, and impact.
• Assist with graphic design and content creation using Canva and other creative tools.
• Monitor social media trends, emerging platforms, and content best practices to inform content development.
• Support community engagement efforts by helping manage comments, messages, and audience interactions.
• Assist with content organization, asset management, and other marketing and communications projects as needed

What You’ll Gain:

• Hands-on experience creating content for a nationally recognized nonprofit organization.
• Exposure to digital marketing, social media strategy, brand storytelling, and audience engagement.
• Opportunities to collaborate with professionals across communications, advocacy, fundraising, and program teams.
• Experience developing content that advances mental health awareness and social impact initiatives.
• A portfolio of meaningful work that demonstrates creative and strategic content development skills.

Qualifications:

• Passion and experience working in social media with significant video editing experience
• Experience with Canva (or similar graphic design software)
• Strong long- and short-form video editing, storytelling, and communications skills
• Knowledge of Adobe Premiere Pro (or similar editing software)
• Interest in video filming, editing, and being on-camera
• Strong writing and communications skills
• Detail-oriented & creative thinker
• Team player with a willingness to learn
• Knowledge of Google Workspace, Zoom, and Dropbox

Eligibility Requirements:

• All applicants must be currently enrolled in, or have previously attended, a U.S. based college or university
• All applicants must be able to complete a work authorization (I-9) during onboarding
• All applicants must be able to complete the entirety of the internship program on the listed dates in the job description

Application Process

The application cycle for the Spring 2027 Internship Program will be open from Wednesday, October 21st, 2026 through Wednesday, November 4th, 2026. When completing the application, please thoughtfully answer each application question in complete, authentic sentences, as we thoroughly review every application.

Applicants selected for an interview will be contacted by late November/early December 2026 regarding scheduling next steps. We value the time that applicants put into completing their applications, but due to the high volume of applications we receive, we are unable to provide responses to phone calls or emails regarding application status.

Company Description

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

M3 USA is seeking a Senior Manager, B2B Outbound Marketing to develop and execute targeted outbound strategies across our portfolio of healthcare businesses.

This is a hands-on, strategically focused role centered on identifying the right business decision-makers, building targeted prospect audiences, and generating qualified sales conversations through personalized, multichannel outreach.

You will work closely with sales and marketing leadership across multiple business units to develop buyer personas, build outreach campaigns using email, LinkedIn, and sales engagement platforms, and continuously optimize performance to drive measurable pipeline growth.

This is not a traditional digital advertising or paid media position. We are looking for a B2B marketing professional with demonstrated experience building and executing outbound programs that connect sales teams with qualified prospective customers.

Job Description

• Build and own a full digital outreach path for each subsidiary by identifying decision makers for each product, define specific buyer personas for each business sales activity and grow contact lists from verified sources and research.
• Run multi-channel outbound sequences across email, LinkedIn and other social and digital channels, tailored by subsidiaries, with messaging that speaks to a targeted audience.
• Coordinate efforts with email deliverability specialists for all outbound email domains: authentication and IP warming, sender reputation monitoring, inbox placement testing, list hygiene, and compliance with Google, Yahoo, and Microsoft sender requirements, to reach corporate inboxes protected by enterprise filters.
• Systematize a cross-subsidiary strategy that converts M3’s proprietary data assets, such as a network of physicians or health-system relationships— into a repeatable pipeline of qualified conversations through referrals and warm introductions.
• Use AI-assisted research and personalization: build account and contact intelligence, generate personalization at scale, test and refine messaging, while maintaining M3 human review and brand standards.
• Partner with the business development and marketing leads of each subsidiary on target account lists, handoff criteria, follow-up cadence, and feedback on message performance;
• Operate designated BU’s technology stack for outreach (sequencing, Sales Navigator,), integrate it with their CRM’s and recommend new or advanced tech tools.
• Report weekly on placement, reply and positive-reply rates, and pipeline sourced by subsidiary and persona, and use the data to retire what does not work and scale what does.

Qualifications

• Bachelor’s degree in marketing, communications, business, or a related field, or equivalent experience.
• Certifications in email deliverability, sequencing platforms, or LinkedIn Sales Navigator preferred.
• 7+ years in B2B digital outreach, demand generation, or sales development, with at least 3 years owning persona marketing for outbound commercial revenue generation
• Demonstrated success reaching senior decision makers in healthcare, health systems, experience selling recruitment, staffing, or physician placement services strongly preferred.
• Hands-on experience with sequencing platforms (e.g., Outreach, Apollo, HubSpot Sequences), LinkedIn Sales Navigator, contact enrichment and verification tools, deliverability monitoring tools, and CRM integration.
• Experience supporting or consulting for multiple business units, clients or brands with distinct customers.
• Working knowledge of email authentication (SPF, DKIM, DMARC, BIMI), domain and IP warming, reputation monitoring, and inbox placement testing, and of how Microsoft 365, Google Workspace, Proofpoint, Mimecast, and similar filters treat outbound mail.
• Ability to identify and verify the true buyer within a target organization (budget owner, decision maker, and influencers), distinguish them from adjacent or easier-to-reach contacts, and hold a disciplined outreach cadence toward that person without defaulting to volume.
• Understanding of how health systems, medical groups, and staffing firms recruit physicians, and who own those decisions
• Strong writing skills: short, specific with the ability to adapt voice by persona and by subsidiary brand.
• Working knowledge of CAN-SPAM, CASL, GDPR/UK GDPR, TCPA, and LinkedIn terms of service as they apply to outbound outreach.
• Ability to use AI tools for research, personalization, and testing, with judgment about accuracy, brand, and disclosure.
• Ability to manage several concurrent programs independently, prioritize across businesses, and report clearly to sales and marketing leaders.
• Analytical fluency with campaign, deliverability, and CRM data; comfortable building simple dashboards.

Additional Information

Benefits:

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

#LI-MM1

#LI-Remote

At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest open customer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!

Our People Team strategy is bold, clear and meaningful: we’re becoming a Destination Employer. We want people to think “that’s where I want to work one day!” before joining Trustpilot; to feel proud and privileged and proud to be a Trustie during their time with us; and, when they move on, to look back at their time here as some of the very best years of their career. At the heart of this is a distinct focus on people experience — driven by a shared understanding of our purpose, our vision, mission and strategy, and the day-to-day things that matter.

Internal Communication plays a critical role in making that happen. It is about making sure our people know what’s happening, understand why it matters, and feel connected to where we’re going - without adding to the noise.

As Head of Internal Communication, you’ll own how Trustpilot communicates within itself. This is a senior individual contributor role with broad influence across the organisation, where you’ll shape the channels, tools and guidance that help information flow effectively across the organisation, while partnering closely with leaders and teams on the moments that need thoughtful, strategic communication. Whether it’s helping a leader land a difficult message, supporting a major change programme, or making sure a global team has the information it needs to succeed, you’ll bring clarity, consistency and purpose to how we communicate.

You’ll work alongside our Head of Experience & Events, who owns our company-wide events and milestones. Together you make sure the story we tell as a company is consistent, whether it’s landing in an announcement from leadership, a weekly stand-up or a Friday newsletter. A simple way to think about the split: Experience & Events owns the things that happen in a similar way on a predictable rhythm — the all-hands and Friday recap newsletter every week, the strategy update every quarter, the recognition event every year. Internal Communication owns the work that changes shape depending on what the business needs — a deep partnership with a leadership team on how best to tell their story, a channel to fix, a key People initiative to launch or a major change programme to get right.

What you’ll be doing:

Strategic partnering

• Act as a hands-on, embedded communication partner to the parts of the business that need it most — today, that’s our largest function, Commercial, as well as key People programmes, such as  end-of-year and promotions cycles, given the organisation-wide impact they have. This list will evolve as the business does, so you’ll bring judgement about where to lean in next. Right now, for example, that means supporting our Commercial colleagues with the design and delivery of a fit-for-purpose communication ecosystem — including their global and regional all-hands and kick-offs, how and where leadership makes announcements, and making sure this 450-person, customer-facing team has the operational information it needs to sell with confidence.
• Partner with our executive and senior leadership teams on communication planning and messaging for major strategic initiatives, organisational change, and business transformation — helping everyone understand the bigger picture: what we’re focusing on, why it matters, and how it might affect them.

Channels & tooling

• Own the structure of how we communicate — our Slack channel architecture, and intranet to our digital screens — making sure the system works well, even if you’re not writing every piece of content that lives within it.
• Own and run the all-company announcement calendar, so important messages get the airtime they deserve and nothing important gets buried or clashes with something else.

Guidance & enablement

• Own how we build communication capability across Trustpilot, so people and teams are equipped and confident to communicate well themselves — the mix of guides, training, AI-enabled tools, or anything else you use to get there is yours to shape.
• Make it easy for our ~220 leaders to communicate brilliantly — giving them the guidance, templates and confidence to lead their teams through change, strategy and everyday updates.

Who you are:

• Significant experience in internal communication, employee engagement or a related field, with a strong track record of operating at a strategic level
• A trusted and credible partner who can build relationships quickly, influence senior stakeholders and work effectively with people across all levels and areas of the business.
• Comfortable with ambiguity — our priority partners today are Commercial, People and organisational change, but you’ll need the judgement and fluidity to flex as the business evolves
• A strategic thinker who can also roll up your sleeves and get things done - equally comfortable shaping a communication strategy and getting into the details of how it lands.
• A confident communicator, storyteller and facilitator, with the ability to bring simplicity to complexity, turn complicated briefs into clear and compelling communication, and bring people with you — whether working with senior leaders, facilitating a company-wide session or helping a leader prepare for a difficult conversation.
• Highly organised and detail-oriented, while retaining a clear view of the bigger picture and maintaining a strong bias for action.
• Data- and insight-driven, with the ability to use feedback, engagement data and communication metrics to understand impact and continuously improve.
• Creative and curious, with an appetite for experimenting with new channels, formats, technology and AI-enabled ways of working.

Good to know:

• Occasional travel will be required as part of this role, usually within Europe, but possibly to New York.
• We operate a flexible hybrid working model. This role is a Flex-Trustie position, with an expectation of two days per week in the office.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• Private Medical Insurance
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24⁄7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don’t meet all the requirements, we’d still really like to hear from you!

#LI-Hybrid #LI-RS1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

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