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Sales Commercial Account Executive

Sells GitLab DevSecOps platform to commercial customers, manages account relationships, and drives revenue growth.

Mid Remote Posted about 6 hours ago Jobicy AI
What this role involves
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50...
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Operations Procurement Analyst

Manages procurement processes, vendor relationships, and purchasing operations to support cloud infrastructure company's supply chain needs.

Mid Remote Posted about 8 hours ago Jobicy AI
What this role involves
Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33...
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Engineer Moonshot: (Solidity / Rust) – Remote

Smart contract engineer who owns on-chain trading programs on Solana and EVM chains, from specification through deployment and security audits.

Mid Remote Posted about 9 hours ago We Work Remotely — Programming
What this role involves

Headquarters: Miami
URL: https://moonshot.com

Smart Contract Engineer — Moonshot
Remote · $150K + equity

About Moonshot
Moonshot makes trading simple. Our mobile-first app gives more than 2 million users access to the latest tokens, tokenized stocks, and leverage trading, with over $4B in volume processed since launch in 2024. Every trade, auto-sell, and fee flow runs on-chain, and the contracts behind them have to be fast, safe, and correct.

The Role
You’ll own the on-chain programs that power Moonshot’s trading products on Solana and EVM chains. You’ll take each contract from spec through audit to production, and help design how we expand to new chains and products. We’re a small team, so you’ll join early and ship real code fast. Expect your first production deployment within your first two weeks.

What You’ll Do

Own core trading programs, including order execution, auto-sell, fee routing, and token launch, from specification to deployment and audit
Design cross-chain and settlement paths alongside our protocol engineers
Build and maintain a thorough test suite using Anchor tests, Foundry, and property-based fuzzing
Work directly with our security auditors on each release cycle

You Might Be a Fit If You

Have shipped production programs on Solana (Anchor) or an EVM L2, ideally securing more than $10M in TVL or volume
Can debug at the bytecode level when something breaks at 2 a.m.
Value the unglamorous work: testing, fuzzing, formal verification, and audits
Have delivered at least one end-to-end cross-chain integration (bridges, oracles, or settlement)
Understand trading mechanics such as slippage, MEV, and transaction ordering on Solana

Compensation & Benefits

$150K base salary plus meaningful early-stage equity
Full health, dental, and vision coverage (US-based hires)
$2,000 annual learning budget

To apply: https://weworkremotely.com/remote-jobs/moonshot-solidity-rust-remote

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Marketing Storyblok: Marketing Automation Manager - Canada, Spain, India

Manages marketing automation platforms (Pardot, Knak) to build campaigns, nurture sequences, webinar flows, and reporting while optimizing processes for lead scoring and routing.

Mid Remote Posted about 14 hours ago We Work Remotely — Programming
What this role involves

Headquarters: Remote

Storyblok is a headless CMS that enables marketers and developers to create with joy and publish with confidence. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.

Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact.

 

WHAT IS IN IT FOR YOU

You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:

  • Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor
)
  • Home office equipment upgrade (furniture, ear plugs 
) or membership to a local co-working space after your onboarding
  • Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
  • Personal development fund for courses, books, conferences, and material
  • The annual international team-building trip, quarterly and monthly online get-togethers
  • As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
  • An international team that loves to have fun at work and works hard together to accomplish shared goals

JOB SUMMARY

Storyblok is hiring a Marketing Automation Manager to own the top of funnel systems and the campaigns that run through them: Pardot, the forms on the Storyblok website, list uploads, Clay, and the nurture programs, sequences and webinar flows built in Pardot. The role sends the campaigns, loads the lists and builds the forms day to day, and turns that repeat work into templates and automations so more of the week goes to lead scoring, routing, data quality and reporting. Sitting within Revenue Operations, this role works across Demand Generation, Events, Content, Partner Marketing, Sales Development, Sales Operations and Analytics, in a lean data team where the person pulls their own numbers and builds their own reports.

 ESSENTIAL JOB FUNCTIONS

  1. Campaign operations
  • Build and send list emails and sequences in Pardot and Knak: webinar invites and follow ups, quarterly enterprise and marketer sequences, review asks, partner and event emails.
  • Build and run the nurture programs in Engagement Studio (welcome, post webinar, gated content, re-engagement), each by segment and lifecycle stage, and rebuild them as results come in.
  • Set up webinars end to end: registration form, Zuddl to Pardot sync, campaign IDs, reminders and follow up. Build form handlers, autoresponders and landing page forms on the Storyblok website.
  • Load lead lists from events, content syndication and paid social with the right campaign, source and consent, and run the request board: intake, SLA, QA before launch.
  • Run optimization: Test subject lines, send times and content on every sequence, and personalise by segment, industry and stage.
  1. Marketing systems and integrations
  • Administer Pardot and its Salesforce sync: users, connectors, field mapping, campaign member status.
  • Own the links between Pardot, Salesforce, the website, Zuddl, Knak, Meta and Google Ads, and keep them documented.
  • Run Clay: enrichment waterfalls, list building, and the signal tables that feed BDR routing.
  • Evaluate, buy and renew the marketing tools.
  1. Lead flow, scoring and routing operations
  • Own lead scoring and grading, reviewed each quarter against what converts.
  • Own lifecycle stages (MQL, SAL, SQL) and the handoff rules to BDRs and AEs.
  • Bring self serve signups and product usage into scoring and lifecycle, so PLG and enterprise leads run through 1 flow.
  1. Data quality and reporting
  • Own the sync between the warehouse, Pardot and Salesforce in both directions: enrichment and usage in, campaign results out.
  • Keep the database clean: dedupe, normalise country, industry and title, suppression lists, GDPR consent by region.
  • Own the campaign taxonomy and UTM standard across the team and agencies.
  • Write your own SQL and Salesforce reports; build the funnel and pipeline by source reports in the BI tool. Watch deliverability: domain health, bounce and spam rates.
  1. Automation, process and cadence
  • Template the repeat request types (list uploads, list emails, form handlers, webinar setups), then automate them with Clay, LLM tools (Claude) and a workflow builder such as n8n or Zapier, each with QA and a fallback.
  • Write the playbooks and train marketers to self serve where it is safe.
  • Own and report monthly on speed to lead, MQL to SQL and form to meeting rates, request turnaround and share automated, database coverage and accuracy, and email deliverability and engagement.

EDUCATION AND EXPERIENCE

  • Bachelor's degree in Marketing, Business, Information Systems or a related field, or equivalent practical experience.
  • 4+ years in marketing operations or marketing automation, ideally in B2B SaaS.
  • Pardot administration: Salesforce connector, Engagement Studio, form handlers, campaign sync. Salesforce fluency: campaigns, lead and contact fields, reports and dashboards.
  • Built nurture programs and can show what they did to conversion.
  • Ran a request queue at volume and cut the time per request with templates and automation; shipped automations with a workflow builder and LLM tools and kept them running.
  • Lead scoring, lifecycle and routing experience, with results.
  • Working SQL, and hands on with an enrichment tool such as Clay, ZoomInfo or Apollo.
  • Knowledge of GDPR and consent management across regions.
  • Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

PROFESSIONAL COMPETENCIES

  • Operating discipline: runs a high volume request queue on an SLA with QA before every launch.
  • Systems thinking: sees how Pardot, Salesforce, the website, Clay and the warehouse connect, and keeps the data flowing cleanly between them.
  • Data fluency: pulls own numbers, defines fields and builds reports without an analyst in between.
  • Automation mindset: templates repeat work, then builds the automation that removes it.
  • Attention to detail: a wrong list or a broken form reaches thousands of people.
  • Testing habit: runs tests on every sequence and changes the program based on results.
  • Cross-functional coordination: aligns Demand Gen, Events, Content, Partner Marketing, Sales Development and Sales Ops around 1 lead flow.
  • Communication: writes clear playbooks and guidance that marketers follow without a meeting.



At Storyblok, we are committed to equitable compensation and pay transparency. We consider many factors when it comes to compensation, such as the scope of the role, job-related skills, experience, and relevant education or training. Our base salary ranges are determined by job and job level and are benchmarked to relevant location and industry data. The range displayed represents the target US base compensation range within which we are hiring for this role. For some roles Storyblok also offers a competitive commission structure.

MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

Remote (home) work opportunity or funded by Storyblok co-working space

GENERAL TERMS

Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. You can find more information about our privacy policy here.

All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain (storyblok.com).

Here is a sneak peek of Storyblok’s Visual Editor

If you need an accommodation for any part of the application process, please email talent.acquisition@storyblok.com

To apply: https://weworkremotely.com/remote-jobs/storyblok-marketing-automation-manager-canada-spain-india

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Sales Strategic Account Executive – Brazil

Manages strategic client relationships and enterprise sales opportunities for GitLab's DevSecOps platform in the Brazil region.

Mid Remote Posted about 16 hours ago Jobicy AI
What this role involves
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50...
Read the full description
Operations Supplier Sourcing & Procurement Specialist

Identifies and manages supplier relationships, negotiates contracts, and procures materials/products for an Amazon FBA e-commerce business.

Mid Remote Posted about 21 hours ago Himalayas
What this role involves
Our client, a dynamic Amazon FBA business with a global presence, is looking for a talented and experienced Supplier Sourcing & Procurement Specialist to join the vibrant team for a full time remote job.
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Content Video Editor - Healthcare & Social Content

Edits raw video footage into engaging digital content for healthcare and social media platforms.

Mid Remote Posted about 21 hours ago Himalayas
What this role involves
Position: Video Editor — Healthcare & Social Content Salary: Up to NZD2,500/month (depending on experience) Working Hours & Condition: New Zealand business hours ROLE OVERVIEW:We are looking for an experienced remote Video Editor to transform the company's raw footage into engaging, high-performing digital content.
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Support Technical Account Manager, Southeast at Wiz

Technical Account Manager serves as trusted technical advisor guiding customers through Wiz platform deployment, configuration, and operationalization while managing renewals and expansion.

Mid Remote Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Summary

As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and technical guidance to customers throughout the Wiz journey, from onboarding to operationalization through to a successful renewal and expansion.

Technical expertise and strong customer-facing skills will be essential in addressing the needs of our customers. Serving as the bridge between customers and the broader Wiz team, you’ll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience.

What you’ll do:

  • Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey

    • Confidently navigate customers through deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
    • Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, meetings, Slack, and support tickets
    • Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
    • Continuously stay abreast and enabled on new Wiz features and functionality
  • Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase

    • Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
    • Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
    • Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value
    • Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
    • Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues
    • Drive and track your customers’ achievement of business goals and realization of value through Wiz
    • Report progress and results to key Wiz and customer stakeholders in executive-friendly communications and QBRs/executive briefings
  • Advocate for your Customers– Understand, document, and represent your customers’ needs to internal Wiz stakeholders

    • Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions

Manage your book of business and support revenue objectives - Support and manage a book of up to 15 customers, depending on size and complexity Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams.

  • Drive towards utilization/adoption targets for your book of business
  • Identify, document, and action on risks (e.g, satisfaction, churn, renewal, tenant health) in customer engagements
  • Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives

Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams Develop documentation, mentor associate TAMs, and develop areas of technical subject-matter expertise

  • Partner cross-functionally with internal teams to improve processes

What you’ll bring

  • Overall

    • 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product

      • For example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, and Architect.
    • B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

    • Ability and willingness to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM motion

Technical Knowledge

  • Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer)
  • Familiarity with cloud-security best practices, common threat models, and CNAPP use cases. Ideally, you have a security certification or experience helping organizations address cloud-security challenges
  • Familiarity with container technologies (Docker, Kubernetes), as well as the associated security considerations
  • Familiarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etc.
  • Familiarity with Linux and Windows operating systems concepts and runtime sensing
  • Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution across nebulous structures, both internal and external
  • Ability and willingness to continuously learn emerging cloud/security technologies

Account Management and Customer Success

  • Proven track record of successfully managing a book of business with 5-10+ customers
  • Proven track record of building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targets
  • Ability and willingness to continuously enable customers on the Wiz platform and assist them in solving problems, ranging from trivial to highly complex
  • Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages, emails, and support tickets
  • Ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health and identify trends to inform customer success and retention initiatives.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization

Compensation + Benefits

Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

The US base salary range for this full-time position is listed below.

US Base Pay Range

$103,000—$141,000 USD

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

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Sales Growth Account Executive - West at Wiz

Growth Account Executive sells cloud security solutions to SMB and mid-enterprise customers in the West region, managing full sales cycles and pipeline generation.

Mid Remote Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we’re now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Minimum qualifications:

  • Minimum of 2+ years of experience in SaaS or security sales, selling to SMB or Mid-Enterprise accounts.
  • Must be based in the Pacific Standard Time (PST) time zone.
  • Proven track record of effective selling within the specific geographical territory (West Region).
  • Strong pipeline generation skills, including outbound prospecting and lead qualification.
  • Ability to collaborate with internal teams and contribute to a high-growth sales environment.
  • A consultative and professional approach to engaging with customers.

Preferred qualifications:

  • Understanding of cloud security challenges and the ability to communicate technical concepts to both technical and business stakeholders.
  • Strong understanding of effective sales processes and methodologies, such as MEDDPICC or Command of the Message.
  • Ability to pivot dynamically in a meeting versus sticking strictly to a script.

About the job:

As a Growth Account Executive, you will focus on driving new business and expanding our footprint within the SMB segment, reporting to the Regional Director, West. This role requires a strong ability to generate pipeline, manage full sales cycles, and articulate the value of security solutions to technical and business stakeholders.

You will work alongside a team of Wizards that focus on our customers’ business needs. Our priority is building a secure infrastructure for their cloud environments. We do that by learning their business—we ask questions, we listen, and we help educate.

Responsibilities:

  • Execute outbound prospecting strategies to identify and develop new business opportunities within the SMB market.
  • Lead with curiosity to understand our customer’s complex business problems.
  • Demonstrate an intimate understanding of Wiz Cloud Security Solutions and their value to our customers in the growth segment.
  • Position and advise CISO-level executives with industry Point-of-View business insights, continuing to listen, build, and grow executive relationships with customers.
  • Develop and close business to consistently meet or exceed quarterly sales quotas, in a way that reflects Wiz values.
  • Align with the Wiz partner ecosystem to optimize market opportunities.
  • Build effective working relationships with Solutions Engineering, Customer Success, Product, Marketing, Delivery, and Executive teams to ensure strategy alignment and achieve company objectives.

Compensation + Benefits

Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

The US base salary range for this full-time position is listed below.

US Base Pay Range

$79,000—$109,000 USD

Applicants must have the legal right to work in the country where the position is based, without the need forvisa sponsorship.This role does not offervisasponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz’s Privacy Policy.

Read the full description
Security Security Engineer II - California, US (Remote) at DreamHost

Investigates security incidents, builds detection tooling, reviews application/infrastructure security, and mitigates risks across hosting infrastructure.

Mid Remote Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Description

Why work for DreamHost?

We help people own their digital presence. It’s not just wishful thinking. It’s our noble cause — an idea that drives everything we do.

When you put your dreams online—your words, your photos, your creations—you shouldn’t have to worry about your service provider mining that data for marketing purposes. Those are your dreams — not ours! DreamHost’s open platform gives you the power to share your data and the freedom to control how it’s used.

Working for DreamHost you can be a steward of your own career. We invest in our people, we promote from within the organization when possible and we offer extensive training to aid in your success. In this role, we offer competitive salary, health, vision, and dental insurance, as well as a company-issued laptop, 401k, opportunities for growth, and much much more! We are proud to be a US employer with a fantastic culture and the ability to offer so much to our employees.

Benefits Offered

  • Full health/vision/dental for the entire family at zero cost to team member

  • 3% Safe Harbor contributed to 401(k) plus up to 1% employer match

  • Opportunities for profit sharing and bonuses

  • Generous time-off (starting at 15 vacation days)

  • 11 Paid holidays (Technical Support and Technical Operations use a floating holiday policy)

  • Paid sick leave (80 hours accrued)

  • Tuition reimbursement (50⁄50 up to a specific amount)

  • Pet Insurance

  • Thrive Pass wellness allowance of $30 per month

  • Udemy online learning courses

  • Disability Insurance

  • Generous maternity/paternity leave

  • Discounted personal travel through corporate booking program Egencia

  • Laid-back atmosphere

  • Fun monthly company events

  • Free web hosting

Overview

The Security Engineer II is responsible for protecting DreamHost, our infrastructure, and our customers in a large, multi-tenant Linux hosting environment where untrusted code runs on our machines by design. This is a hands-on engineering role. You will investigate live compromises, build the tooling and detections that find the next one, review the security of our own applications and infrastructure, and drive down long-standing risk across a fleet spanning shared hosting, VPS, managed WordPress, dedicated servers, cloud, and email.

You will work on a small security team where everyone owns real workstreams end to end, partners directly with Systems, Development, Abuse, and Support, and is expected to exercise judgment without waiting for permission.

What you’ll work on

  • Incident response across shared, virtualized, and dedicated Linux hosts — compromise investigation, blast-radius scoping, containment, evidence preservation, and write-ups.

  • Detection engineering: malware and webshell signatures, log-based detections, and reducing the false positives that create alert fatigue at fleet scale.

  • Application security review of our in-house control plane, customer panel, and internal tooling, plus the third-party and open-source code we depend on.

  • Secrets management modernization such as moving static credentials into Vault, adopting dynamic credentials, and eliminating plaintext secrets from code, logs, and CI.

  • Identity and access lifecycle: directory and SSO migration, privileged access review, and durable offboarding.

  • Vulnerability management and patch velocity across a large, heterogeneous fleet, including end-of-life OS and runtime remediation.

  • Automation. Anything done manually more than twice is a candidate for tooling, and you’ll build it.

  • Security review and governance of AI and agent tooling as it’s adopted internally — data exposure, permission scope, agent identity, and abuse paths. You’ll also be using these tools heavily yourself; the team runs on them.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

  • Lead investigation and resolution of complex security incidents, coordinating across teams and communicating status clearly while facts are still incomplete.

  • Design and implement safeguards protecting customer sites, accounts, and infrastructure from active and evolving threats.

  • Conduct vulnerability assessments, security reviews, and risk analysis, with remediation guidance engineers can act on.

  • Build automation and tooling that improves detection, monitoring, response, and operational safety.

  • Partner with Systems, Development, Abuse, and Support to get security controls implemented rather than merely recommended.

  • Mentor less experienced team members and contribute to the team’s shared knowledge and runbooks.

  • Contribute to security policy, standards, and process, and support compliance efforts without mistaking compliance for security.

Requirements

  • 3–6 years in security engineering, incident response, application security, offensive security, or systems administration, with demonstrated ability to resolve complex security problems independently.

  • Depth in at least one of: application security, incident response and detection engineering, or offensive security and penetration testing plus working competence in the other two.

  • Strong hands-on Linux (Debian/Ubuntu preferred), including low-level concepts: processes, namespaces, capabilities, filesystems, kernels, and how things actually break.

  • Experience operating long-lived production systems that can’t simply be rebuilt including repairing hosts in place, under load, with real users on them.

  • Experience in multi-tenant or customer-facing environments where users are untrusted.

  • Scripting and automation you’ve shipped and operated in production. Python, Go, Bash, Perl, or similar. We care that you’ve built and maintained real tooling, not which language.

  • Log analysis and investigation at scale, and comfort with intrusion detection and web application firewalls (mod_security or similar).

  • Working knowledge of cloud platform security (AWS, GCP, Azure, or OpenStack) including IAM, network controls, and workload isolation.

  • Familiarity with secrets management and CI/CD security (Vault or equivalent, pipeline hardening, dependency and supply-chain risk).

  • Version control and infrastructure-as-code fluency (Git, Ansible or similar).

  • Practical, current fluency with AI tooling in your own work. You use it daily, you know where it fails, and you can say what you don’t let it do. We are not looking for enthusiasm or for resistance, but for someone who has integrated these tools into real engineering work and formed opinions from experience.

  • Clear written and verbal communication, including translating technical risk for non-technical stakeholders.

  • A strong sense of ethics, healthy skepticism, and the patience to stay useful under pressure.

Nice to have

  • Web hosting or WordPress-at-scale experience, as a provider or a customer.

  • Container and orchestration security (Podman, Docker, Kubernetes) including escape and isolation failure modes.

  • Malware analysis, YARA rule authorship, or reverse engineering.

  • Detection-as-code or SIEM engineering experience.

  • Hands-on experience securing AI/LLM systems, agent frameworks, or MCP tooling. Prompt injection, tool-permission scoping, or data-boundary work.

  • Familiarity with PCI DSS, SOC 2, or ISO 27001 — as context, not as a career.

  • Open source contributions.

Compensation

  • $125,000-$145,000 / yearly

**DreamHost provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.**

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Operations Field Operations Coordinator / Operations Manager at TSMG Holding

Coordinates day-to-day field operations, manages distributed teams, monitors schedules and KPIs, and resolves operational issues for large-scale projects.

Mid Remote Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Job Overview

We are looking for an experienced Field Operations Coordinator / Operations Manager to support the day-to-day execution of a large-scale field project.

The ideal candidate has a background in operations, project coordination, or project management, with strong organizational and people-management skills. Experience managing distributed field teams is highly preferred.

You will be responsible for coordinating daily operations, supporting field team members, monitoring schedules and reporting, resolving operational issues, and escalating critical matters when needed.

Candidates with experience in field operations, automotive projects, fleet operations, logistics, data collection, or similar operational environments are strongly encouraged to apply.

Key Responsibilities

  • Coordinate and oversee day-to-day field operations throughout the project.
  • Manage communication and coordination with distributed field teams.
  • Organize team schedules, assignments, and operational activities.
  • Monitor project progress, attendance, task completion, and operational KPIs.
  • Collect, review, and maintain operational reports and project data.
  • Identify operational issues and coordinate timely resolutions.
  • Handle escalations and communicate critical issues to project management.
  • Support field team members with operational questions and day-to-day challenges.
  • Ensure that project processes and operational requirements are followed consistently.
  • Coordinate with internal teams and other stakeholders to ensure smooth project execution.
  • Maintain accurate records, trackers, and documentation using Excel/Google Sheets.
  • Identify potential operational risks and proactively suggest solutions.
  • Adapt to changing project requirements, priorities, and operational circumstances.

Candidate Requirements

  • Previous experience in operations, project coordination, or project management.
  • Experience managing distributed field teams is highly preferred.
  • Strong people management, organizational, and problem-solving skills.
  • Ability to coordinate daily operations, schedules, reporting, and escalations.
  • Strong attention to detail and ability to manage multiple priorities.
  • Comfortable working in a fast-paced and changing operational environment.
  • Strong written and verbal English communication skills.
  • Good knowledge of Excel and/or Google Sheets and operational reporting.
  • Ability to work independently and take ownership of assigned responsibilities.
  • Availability for long-term cooperation throughout the project.

Preferred Background

  • Field operations
  • Automotive projects
  • Fleet operations
  • Logistics and transportation
  • Data collection projects
  • Vehicle testing
  • Field service operations
  • Workforce or field team management
  • Large-scale distributed operations
  • Other similar operational environments

What We Offer

  • Long-term cooperation for the duration of the project.
  • Opportunity to work on an international, large-scale operational project.
  • Dynamic and fast-paced working environment.
  • Collaboration with international project and field teams.
  • Opportunity to take ownership of operational processes and contribute to project success.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Operations Payments Supervisor (Internal Employees Only) at Americor

Supervises payments processing teams, manages escalations, trains staff, ensures quality compliance, and oversees day-to-day operations across multiple team members.

Mid Remote Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Americor is hiring a Payments Supervisor. As the Payments Supervisor, you will be responsible for leading the day-to-day work of multiple teams while also handling escalated situations, exception approvals, enforcing policies, and issuing disciplinary actions. You will train, coach, mentor, and encourage team members to ensure production and quality goals are met at a team and individual level.

Compensation: $25.00 per hour

Work Location: Remote

Responsibilities:

  • Work with Payments leadership to set team and individual goals and communicate production goals back to the teams.
  • Identify training opportunities, assist leadership with team member and new hire training, and continuing education for existing representatives.
  • Help develop and implement training materials for all roles the supervisor oversees.
  • Handle escalation issues and review the team’s work for quality and guideline compliance.
  • Conduct team meetings to update members on best practices and continuing expectations.
  • Maintain professional relationships with internal departments and customers; be reliable, punctual, tactful, considerate of others, and practice open communication.
  • Analyze the needs of the teams to develop tools and reports.
  • Listen to and resolve team member complaints and grievances.
  • Oversee and train Coaches under the Supervisor’s Role.
  • Approve timecards and ensure all company timekeeping policies are upheld.
  • Work with the leadership to improve the teams’ processes and procedures.

Requirements:

  • 1+ year experience in management or equivalent leadership.
  • Must be an Americor employee. Your resume must reflect your current position at Americor.
  • Must have Debt Settlement experience.
  • Quality Control experience is a plus.
  • Detailed knowledge of creditor guidelines and a strong understanding of the debt settlement process.
  • Outstanding relationship-building and customer service skills with the ability to de-escalate difficult situations calmly and effectively.
  • Superior leadership skills, focusing on innovation and a big-picture understanding; adept at conflict resolution, resolving difficult employee situations quickly and effectively.
  • Strong work ethic, flexible and adaptable with a positive attitude and a willingness to go above and beyond to get the job done.
  • Results-oriented team player.
  • Ability to communicate clearly and professionally both verbally and in writing, while utilizing specialized skills of tact and persuasion.
  • Great attention to detail, with the ability to properly apply policies and procedures to various situations.
  • Superior time management, multitasking, and organizational skills; able to work under deadline constraints while completing work accurately and efficiently.
  • Intermediate knowledge of MS Office programs, Intermediate computer literacy skills, quick and efficient typing skills.

Education:

  • High School Diploma or equivalent required.
  • Bachelor’s degree preferred.

Company Benefits:

  • Future Career Path opportunities
  • Medical, Dental, and Vision
  • Paid Time Off
  • Flexible Spending/HSA
  • Employee Assistance Program (EAP)
  • 401(k)/match
  • Referral Program

Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

\* Note to Agencies: Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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Data Analytics HB Coding Strategic Data Analyst (Remote - Must reside in IL, IN, IA, MO, or WI) at Northwestern Medicine

Transforms hospital billing coding data into dashboards, reports, and KPIs to support operational leadership and revenue cycle performance decisions.

Mid Remote Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you’ll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The HB Coding Strategic Data Analyst role exists to transform complex coding into actionable insights that drive performance, compliance, and strategic decision-making across Northwestern Medicine’s Hospital Billing Coding operations. The position serves as a critical link between data, technology, and operational leadership by providing meaningful analysis and reporting that supports efficient workflows, revenue cycle performance, coding quality, productivity, and organizational goals.

Through the development and management of reports, dashboards, performance metrics, and analytics, this role enables coding leadership to identify outpatient trends, measure outcomes, evaluate operational effectiveness, and make informed decisions that improve financial performance, and coding accuracy. The HB Coding Strategic Data Analyst supports Coding leadership, ensuring leaders have the data and insights needed to manage resources, prioritize initiatives, and plan for future organizational needs.

Additionally, the position fosters collaboration among key stakeholders to support reporting, workflow optimization, technology enhancements, and process improvement initiatives. By leveraging data analytics, Epic, and other reporting tools, the HB Coding Strategic Data Analyst helps advance operational excellence, support organizational growth, and contribute to Northwestern Medicine’s commitment to high-quality patient care and financial stewardship.

This position is 100% remote

Responsibilities:

  • Serves as the primary analytics resource for Coding Leadership transforming coding, revenue cycle, operational, and financial data into actionable insights that support strategic and operational decision-making.
  • Develop, maintain, and enhance dashboards, scorecards, key performance indicators (KPIs), routine reports, and ad hoc analyses related to productivity, quality, accounts receivable, budgets, vendor performance, and workflow outcomes on a daily, weekly, monthly, and fiscal-year cadence.
  • Analyze coding and revenue cycle data to identify trends, risks, variances, and improvement opportunities, and provide actionable recommendations to leadership and operational teams.
  • Translate complex analytical findings into clear reports, presentations, and visualizations that communicate performance results, risks, opportunities, and recommendations to stakeholders.
  • Collaborate with internal and external stakeholders to resolve issues, support reporting needs, and achieve organizational objectives.
  • Utilize Epic, computer-assisted coding (CAC) technology, Power BI, Microsoft applications, and reporting tools to evaluate system functionality, validate business requirements, coordinates user acceptance testing, post-implementation validation, and optimize operational performance.
  • Coordinate coding technology activities by documenting workflows, supporting upgrades and troubleshooting efforts, managing IS ticket documentation and status reporting, and serving as a subject matter expert for Epic and CAC workflows.
  • Lead and support reporting, technology, and continuous improvement initiatives by applying project management principles, strengthening data integrity, documenting requirements and decisions, and streamlining departmental workflows.

Additional Functions

  • Other duties as assigned

Qualifications

Minimum Requirements:

  • Education: Associate’s degree in health information management, Health Informatics, or a related field; or equivalent education and relevant experience.
  • Experience:
    • 3 years of data analytics
    • Working knowledge of Key Performance Indicators management
    • Microsoft Office, including advanced Excel functions
    • Epic and computer-assisted coding technology
  • Licensure: None required.
  • Certification:
    • HIM Membership: AHIMA or AAPC
    • Epic certification: Applicable Epic reporting certification required at hire or within six months
  • Behavioral Attributes: Demonstrates attention to detail and consistently monitors work for accuracy. Use critical thinking to draw conclusions and make recommendations. Communicates clearly in writing and verbally, collaborates effectively across teams, manages competing priorities, and maintains accountability for assigned work.

Preferred:

  • Acute care revenue cycle experience

  • Project management experience

  • Healthcare coding analytics

  • EPIC Cogito, Reporting Workbench, Slicer Dicer, or applicable Epic reporting

  • Dashboard development and data visualization

  • Budget, productivity, and quality analysis

  • Education: Bachelor’s degree in health information management, Health Informatics, or a related field; or equivalent education and relevant experience.

  • Coding credential: RHIA

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

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Sales Specialty Account Executive Intelligence Center X - Energy, Life Sciences & CPG at Mendix

Sells enterprise AI platform (Intelligence Center X) to customers in energy, life sciences, and CPG industries, helping them transition to agentic enterprise systems.

Mid Remote Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Intelligence Center X is Siemens’ platform for the agentic enterprise

The next wave of enterprise software isn’t about writing more code — it’s about giving organizations the tools to combine trusted data, AI, and applications into systems that can reason and act on their own. Intelligence Center X delivers that today, through five capabilities — an Enterprise Knowledge Graph, AI/ML, agentic application development, orchestration, and governance — that together move enterprises from static software to intelligent, autonomous systems.

For the customers we serve, that shift shows up in very concrete ways: engineers and data leaders who can finally find and trust the data buried across decades of enterprise systems; teams that go from idea to working application in days instead of quarters; and AI initiatives that move out of pilot purgatory and into production because the underlying data and governance can actually support them. Whether you’re building this platform, proving its value to customers, or bringing it to market through our partner ecosystem, your work directly drives those outcomes for some of the most complex organizations in the world.

This is one of the most ambitious enterprise AI platforms in the market — built on decades of deep domain expertise across industries as varied as manufacturing, banking, insurance, financial services, and healthcare, and already running in production at real scale for organizations with some of the most demanding data and compliance requirements in the world. If you want to work at the intersection of enterprise AI, knowledge graphs, and agentic applications — with real customers and real production stakes, across nearly every major industry — this is where that work is happening.

Specialty Account Executive Intelligence Center X

Industry aligned enterprise sales

Industry Energy, Life Sciences and CPG

Territory Industry focused – US based

Organization Siemens Digital Industries Software

Location Remote

Role type Individual contributor enterprise sales

Travel As needed, minimum expectation 25%

Help customers move from digital enterprise to agentic enterprise

The next era of enterprise AI will not be won by adding another disconnected model, dashboard or pilot. It will be won by connecting trusted enterprise context to intelligence and then turning that intelligence into governed action across the systems and workflows that run the business.

That is the opportunity behind Siemens Intelligence Center X, and it is the mission of this role.

About Siemens Intelligence Center X

Siemens Intelligence Center X, or ICX, is an enterprise platform for building and scaling industrial AI solutions. It brings together Graph Studio, AI Studio and Agent Builder, App Studio powered by Mendix, process orchestration and governance so customers can move from Context to Intelligence to Action in one governed environment.

ICX complements the systems customers already rely on, including PLM, ERP, MES, CRM and data platforms. It connects information across those systems, gives AI the context needed to reason, and enables people and agents to take measurable action through applications and orchestrated workflows.

The opportunity

We are looking for an accomplished enterprise seller to build and lead the ICX business across Electronics and Semiconductor. You will own a net-new ACV target and pursue consequential, multi-year platform opportunities that begin with a high-value business problem and expand across functions, use cases and geographies.

This is a role for a seller who creates demand, earns access to senior executives and leads from first insight through signature. You will combine the pace and ownership of a growth business with Siemens’ industry credibility, customer relationships, technology portfolio and global reach.

Across Life Sciences, Energy and Utilities, and CPG organizations must improve speed, quality and resilience while managing complex operations, evolving demand and regulatory obligations. Their priorities span accelerating validated innovation, improving asset reliability and field productivity, and strengthening supply chain responsiveness and customer experience. ICX connects governed context across research, engineering, quality, manufacturing, assets, supply chains and commercial operations. This enables teams to apply AI, make informed decisions and coordinate action across the value chain while preserving the validation, traceability, safety and auditability their industries require.

What you will own

  • Create the market. Build a focused territory and account strategy, identify high-consequence business problems and generate qualified pipeline through insight-led prospecting, Siemens relationships, partners and executive networks.
  • Lead the value conversation. Engage CIOs, CDOs, COOs and line-of-business executives around measurable business outcomes, not features. Translate operational pain into an executive value case with clear metrics, urgency and sponsorship.
  • Run the full pursuit. Own the opportunity from qualification through discovery, tailored experience, commercial strategy, security and procurement, paper process and signature. Maintain momentum, create the next action and escalate blockers early.
  • Orchestrate the winning team. Lead a matrixed pursuit team that may include Siemens Account Orchestrators, Solution Architects, Value Engineering, Technical Account Managers, Expert Services, product leaders and industry specialists.
  • Make the customer experience count. Partner with the Solution Architect to convert discovery into a tailored ICX story and experience that proves how context, intelligence, action and governance come together against one consequential decision.
  • Build executive alignment. Multi-thread the account, develop a credible champion and secure access to the economic buyer. Create shared clarity on decision criteria, decision process, paper process and the cost of inaction.
  • Win with an ecosystem. Activate Siemens, hyperscaler and global systems integrator relationships where they create access, credibility, delivery confidence or scale.
  • Operate with discipline. Apply rigorous opportunity qualification, maintain an accurate forecast and create a healthy pipeline that supports sustained target attainment.

Industry priorities

  • Quality, safety and corrective action
  • Operational performance and asset reliability
  • Supply and network resilience
  • Engineering, change and capital project intelligence
  • Governed knowledge and workflow orchestration

What success looks like

  • A prioritized territory plan built around the accounts, executive relationships and use cases most likely to produce material ICX opportunities.
  • A qualified pipeline with measurable customer pain, executive sponsorship, a compelling event and a defined path to decision.
  • Strategic ICX lands with a credible roadmap to expand across additional use cases, business units and platform capabilities.
  • Customer-backed value cases that connect ICX investment to financial, operational or risk outcomes.
  • Reliable forecast performance and consistent progression across complex, multi-stakeholder pursuits.
  • Strong operating relationships across Siemens and the partner ecosystem, with clear ownership and accountability throughout the customer journey.

What you bring

Required experience and capabilities

  • A sustained record of meeting or exceeding enterprise software sales targets in complex, multi-stakeholder environments.
  • Experience creating and closing strategic platform opportunities, including multi-year agreements with executive visibility and seven-figure potential.
  • Executive presence and business acumen: you can earn credibility with C-suite and operating leaders, diagnose a business problem and build a financially grounded case for change.
  • Fluency in at least two of the following: enterprise AI and machine learning, knowledge graphs or data platforms, application development, process automation, cloud platforms or industrial software.
  • Command of a rigorous enterprise sales methodology and the judgment to qualify out, advance decisively and forecast accurately.
  • The ability to lead a diverse pursuit team without relying on formal authority, while maintaining pace and accountability across handoffs.
  • A willingness to learn the customer’s industry, Siemens’ portfolio and the evolving AI competitive landscape at depth.
  • Bachelor’s degree or equivalent practical experience.

Preferred experience

  • Experience selling enterprise AI, data, automation, low-code or industry software platforms into Energy, Life Sciences and CPG.
  • Existing relationships with CIO and CTO; VP Manufacturing Operations, Research and Development and or Supply Chain, Safety Risk and Regulatory Affairs within the Energy, Life Sciences and or CPG Industries.
  • Familiarity with knowledge graphs, agentic workflows, model governance, digital twins or cross-system orchestration.
  • Experience co-selling with global account teams, hyperscalers or systems integrators.
  • A track record competing against established platform providers and reframing customer decisions around differentiated business value.

Why join the ICX team

  • Build a category-defining business. Help shape how the world’s most consequential enterprises operationalize AI with context, governance and action.
  • Sell where Siemens already matters. Enter strategic accounts with the credibility, relationships and industrial domain depth of one of the world’s most trusted technology companies.
  • Own meaningful outcomes. Pursue enterprise platform opportunities tied to operational performance, resilience, quality, speed and growth.
  • Work with a serious technical bench. Partner with Solution Architects, AI and data specialists, value engineers, industry experts and services leaders who can turn a strong discovery into a differentiated customer experience.
  • Grow with the market. Develop at the intersection of industrial software, enterprise AI, agentic systems, applications and process orchestration.

How we work

We expect ownership, curiosity, direct communication and a bias for action. The strongest people on this team create the next step, challenge assumptions with evidence, escalate barriers early and stay accountable across every handoff. They are comfortable with the uncomfortable because consequential outcomes rarely come from passive selling.

Closing

United States Pay Transparency Statement

The base salary range for this position is $146,700 - $293,400 USD. This is a 50⁄50 split. The actual compensation offered will be based on factors such as experience, skills, education, certifications, work location, and business needs.

In addition to base salary, this position may be eligible for an annual incentive bonus and participation in the company’s benefits programs, which may include medical, dental, vision, retirement savings plans, paid time off, and other employee benefits.

We are committed to providing equitable compensation and making hiring decisions based on qualifications, experience, and business requirements.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Operator Applied AI Solutions Architect (Remote Canada) at TechInsights

Design and build end-to-end AI solutions including agents, tools, and workflows to solve business problems for customers.

Mid Remote Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

OUR STORY

TechInsights is the information Platform for the semiconductor industry.

Regarded as the most trusted source of actionable, in-depth intelligence related to semiconductor innovation and surrounding markets, TechInsights’ content informs decision makers and professionals whose success depends on accurate knowledge of the semiconductor industry—past, present, or future.

Over 650 companies and 150,000 users access the TechInsights Platform, the world’s largest vertically integrated collection of unmatched reverse engineering, teardown, and market analysis in the semiconductor industry. This collection includes detailed circuit analysis, imagery, semiconductor process flows, device teardowns, illustrations, costing and pricing information, forecasts, market analysis, and expert commentary. TechInsights’ customers include the most successful technology companies who rely on TechInsights’ analysis to make informed business, design, and product decisions faster and with greater confidence. For more information, visit www.techinsights.com.

WHY WORK WITH US

  • Company-sponsored training and development opportunities
  • Comprehensive benefits package (health, dental, vision, wellness, RRSP/401K Matching, annual fitness reimbursement)
  • Flexible vacation policy
  • Trusted device reimbursement program
  • Community involvement opportunities through charitable alliances: https://www.techinsights.com/community-involvement
  • Wellness resources and support
  • Inclusive environment that prioritizes diversity, equity, and accessibility
  • High-growth company driven by high performance
  • Expected salary range: $174,100 - $184,350 CAD

THE OPPORTUNITY:

As an Applied AI Solutions Architect, you’ll turn real business problems into working AI solutions that deliver measurable results for TechInsights and our customers. You’ll partner with Product Managers, analysts and customers to uncover pain points, then design and build the solution end to end: AI agents, tools, integrations and workflows.

This is not a traditional development role. It blends business analysis, solution architecture and hands-on delivery, using AI coding tools to move quickly from idea to production.

WHAT YOU’LL DO

  • Own business problems from start to finish, confirming the expected outcome with the business sponsor.
  • Gather requirements directly from Product Managers, analysts and customers; document problem statements, user journeys and acceptance criteria.
  • Prioritize and phase work so value is delivered incrementally.
  • Break each problem into the right building blocks (AI agents, deterministic tools, data retrieval, integrations, user interfaces and human review), using AI only where it adds value.
  • Design right-sized solutions for scalability, performance and cost, aligned with TechInsights architecture, security and data standards.
  • Collaborate with Product, UX, Site Reliability Engineering and other Architects to define solutions.
  • Build rapid prototypes to validate approaches before full delivery.
  • Build solutions end to end, including agents, skills, tools, connectors, integrations and user interfaces.
  • Use Claude Code and other AI coding tools as a core part of delivery, reviewing output for quality, security and correctness.
  • Automate repeatable development and operational tasks with AI.
  • Define test plans with the Quality Assurance team and its testing agents.
  • Take solutions from prototype to production, working with Software Development when needed.
  • Set success metrics with sponsors, measure usage, AI output quality and business impact, and iterate based on results and feedback.

WHAT YOU’LL BRING

  • Bachelor’s degree in computer science, engineering or a related field, or equivalent practical experience.

  • A track record of taking ambiguous business problems through to production solutions.

  • Hands-on experience building with large language models (LLMs), including agents, tool use, data retrieval and output-quality evaluation.

  • Strong experience in solution architecture and/or solutions engineering.

  • Comfort writing, reviewing and debugging code with AI-based tools.

  • Excellent written and verbal communication, including explaining technical trade-offs to non-technical stakeholders and executives.

  • Confidence leading technical project teams: driving decisions and resolving conflicts constructively.

  • A collaborative style paired with the ability to make decisions and commit to timelines.

  • A bias for action and iteration, strong organization and attention to detail.

  • Strong critical thinking and the ability to spot underlying issues and the implications of decisions.

  • Experience with Claude Code or similar AI coding tools is an asset.

  • Experience with Amazon Web Services (AWS) and Model Context Protocol (MCP) integrations is an asset.

As part of the recruitment process for this position, you will be required to submit your latest citizenship and/or permanent residency information. This information will be used to comply with U.S. Export Control Laws and Regulations.

WORKING ARRANGEMENT

This is a remote role based in Canada.

Technology knows no bounds, and neither does TechInsights. Bringing together talented humans from different perspectives, backgrounds and abilities is something we take seriously. We’re committed to building an inclusive environment that welcomes you to be your authentic self and allows us to push past the boundaries together.

TechInsights is committed to meeting the needs of people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

AI technology may be used to assist in the screening and assessment of applications for this position. Our recruiters are involved at every stage, and all hiring decisions are made by People and hiring teams.

As part of any recruitment process, TechInsights collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. Our Privacy policy can be referenced here: https://www.techinsights.com/privacy-policy

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Sales Capture Manager at Oddball

Lead end-to-end federal contract capture strategy, develop winning proposals, and partner across teams to convert pipeline opportunities into contract wins.

Mid Remote Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space.

We’re looking for a Capture Manager to join our Growth team, owning the end-to-end capture strategy that turns pipeline opportunities into contract wins across Oddball’s federal portfolio.

What you’ll be doing:

  • Lead full lifecycle capture efforts from qualification through post-submittal, with an emphasis on full and open opportunities
  • Develop and execute capture plans including win themes, discriminators, competitive positioning, and price-to-win strategy
  • Conduct competitive assessments including SWOT analyses and Black Hat reviews
  • Partner with Business Development, Program Management, and Engineering to qualify opportunities and shape winning solutions
  • Manage relationships with teaming partners and subcontractors throughout the capture process
  • Build and communicate pipeline status and bid health to executive leadership on a regular cadence
  • Leverage AI and modern capture tooling to accelerate research, competitive analysis, and solution development

What you’ll bring:

  • Proven track record of full lifecycle capture wins on unrestricted federal acquisitions
  • Deep domain experience in VA, CMS, and/or DoD with strong customer relationships and mission understanding
  • Experience leading capture team activities across business development, solutions, pricing, and proposal teams
  • Strong understanding of federal acquisition strategies, contract vehicles, and government budgeting processes
  • Familiarity with key IT domains including Agile, cloud, DevSecOps, IT modernization, and data analytics
  • Experience with contract vehicles such as GSA MAS, CEDAR, SPRUCE, or similar IDIQs is a plus
  • Strong written and verbal communication skills — you can present a capture strategy to executives as clearly as you can write a win theme

Requirements:

  • Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance.

Education:

  • Bachelor’s degree

Benefits:

  • Fully remote
  • Annual stipend
  • Comprehensive Benefits Package
  • Company Match 401(k) plan
  • Flexible PTO, Paid Holidays

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hr@oddball.io

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35©

At Oddball, we may use AI-assisted tools as part of our recruitment process to help review applications, verify applicant information, and identify potentially fraudulent submissions. These tools support our recruiting team in maintaining a fair and secure hiring process. AI-generated findings are reviewed by our recruiting team and are not used as the sole basis for hiring decisions.

Compensation:

At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.

United States Wage Range: $120,000 – $160,000

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Security Security Engineer II - California, US (Remote) at DreamHost

Investigates security compromises, builds detection tooling, reviews application/infrastructure security, and reduces risk across a multi-tenant Linux hosting environment.

Mid Remote Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Description

Why work for DreamHost?

We help people own their digital presence. It’s not just wishful thinking. It’s our noble cause — an idea that drives everything we do.

When you put your dreams online—your words, your photos, your creations—you shouldn’t have to worry about your service provider mining that data for marketing purposes. Those are your dreams — not ours! DreamHost’s open platform gives you the power to share your data and the freedom to control how it’s used.

Working for DreamHost you can be a steward of your own career. We invest in our people, we promote from within the organization when possible and we offer extensive training to aid in your success. In this role, we offer competitive salary, health, vision, and dental insurance, as well as a company-issued laptop, 401k, opportunities for growth, and much much more! We are proud to be a US employer with a fantastic culture and the ability to offer so much to our employees.

Benefits Offered

  • Full health/vision/dental for the entire family at zero cost to team member

  • 3% Safe Harbor contributed to 401(k) plus up to 1% employer match

  • Opportunities for profit sharing and bonuses

  • Generous time-off (starting at 15 vacation days)

  • 11 Paid holidays (Technical Support and Technical Operations use a floating holiday policy)

  • Paid sick leave (80 hours accrued)

  • Tuition reimbursement (50⁄50 up to a specific amount)

  • Pet Insurance

  • Thrive Pass wellness allowance of $30 per month

  • Udemy online learning courses

  • Disability Insurance

  • Generous maternity/paternity leave

  • Discounted personal travel through corporate booking program Egencia

  • Laid-back atmosphere

  • Fun monthly company events

  • Free web hosting

Overview

The Security Engineer II is responsible for protecting DreamHost, our infrastructure, and our customers in a large, multi-tenant Linux hosting environment where untrusted code runs on our machines by design. This is a hands-on engineering role. You will investigate live compromises, build the tooling and detections that find the next one, review the security of our own applications and infrastructure, and drive down long-standing risk across a fleet spanning shared hosting, VPS, managed WordPress, dedicated servers, cloud, and email.

You will work on a small security team where everyone owns real workstreams end to end, partners directly with Systems, Development, Abuse, and Support, and is expected to exercise judgment without waiting for permission.

What you’ll work on

  • Incident response across shared, virtualized, and dedicated Linux hosts — compromise investigation, blast-radius scoping, containment, evidence preservation, and write-ups.

  • Detection engineering: malware and webshell signatures, log-based detections, and reducing the false positives that create alert fatigue at fleet scale.

  • Application security review of our in-house control plane, customer panel, and internal tooling, plus the third-party and open-source code we depend on.

  • Secrets management modernization such as moving static credentials into Vault, adopting dynamic credentials, and eliminating plaintext secrets from code, logs, and CI.

  • Identity and access lifecycle: directory and SSO migration, privileged access review, and durable offboarding.

  • Vulnerability management and patch velocity across a large, heterogeneous fleet, including end-of-life OS and runtime remediation.

  • Automation. Anything done manually more than twice is a candidate for tooling, and you’ll build it.

  • Security review and governance of AI and agent tooling as it’s adopted internally — data exposure, permission scope, agent identity, and abuse paths. You’ll also be using these tools heavily yourself; the team runs on them.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

  • Lead investigation and resolution of complex security incidents, coordinating across teams and communicating status clearly while facts are still incomplete.

  • Design and implement safeguards protecting customer sites, accounts, and infrastructure from active and evolving threats.

  • Conduct vulnerability assessments, security reviews, and risk analysis, with remediation guidance engineers can act on.

  • Build automation and tooling that improves detection, monitoring, response, and operational safety.

  • Partner with Systems, Development, Abuse, and Support to get security controls implemented rather than merely recommended.

  • Mentor less experienced team members and contribute to the team’s shared knowledge and runbooks.

  • Contribute to security policy, standards, and process, and support compliance efforts without mistaking compliance for security.

Requirements

  • 3–6 years in security engineering, incident response, application security, offensive security, or systems administration, with demonstrated ability to resolve complex security problems independently.

  • Depth in at least one of: application security, incident response and detection engineering, or offensive security and penetration testing plus working competence in the other two.

  • Strong hands-on Linux (Debian/Ubuntu preferred), including low-level concepts: processes, namespaces, capabilities, filesystems, kernels, and how things actually break.

  • Experience operating long-lived production systems that can’t simply be rebuilt including repairing hosts in place, under load, with real users on them.

  • Experience in multi-tenant or customer-facing environments where users are untrusted.

  • Scripting and automation you’ve shipped and operated in production. Python, Go, Bash, Perl, or similar. We care that you’ve built and maintained real tooling, not which language.

  • Log analysis and investigation at scale, and comfort with intrusion detection and web application firewalls (mod_security or similar).

  • Working knowledge of cloud platform security (AWS, GCP, Azure, or OpenStack) including IAM, network controls, and workload isolation.

  • Familiarity with secrets management and CI/CD security (Vault or equivalent, pipeline hardening, dependency and supply-chain risk).

  • Version control and infrastructure-as-code fluency (Git, Ansible or similar).

  • Practical, current fluency with AI tooling in your own work. You use it daily, you know where it fails, and you can say what you don’t let it do. We are not looking for enthusiasm or for resistance, but for someone who has integrated these tools into real engineering work and formed opinions from experience.

  • Clear written and verbal communication, including translating technical risk for non-technical stakeholders.

  • A strong sense of ethics, healthy skepticism, and the patience to stay useful under pressure.

Nice to have

  • Web hosting or WordPress-at-scale experience, as a provider or a customer.

  • Container and orchestration security (Podman, Docker, Kubernetes) including escape and isolation failure modes.

  • Malware analysis, YARA rule authorship, or reverse engineering.

  • Detection-as-code or SIEM engineering experience.

  • Hands-on experience securing AI/LLM systems, agent frameworks, or MCP tooling. Prompt injection, tool-permission scoping, or data-boundary work.

  • Familiarity with PCI DSS, SOC 2, or ISO 27001 — as context, not as a career.

  • Open source contributions.

Compensation

  • $125,000-$145,000 / yearly

**DreamHost provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.**

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Sales Capture Manager at Oddball

Lead end-to-end federal contract capture strategy, developing win plans and competitive positioning to convert pipeline opportunities into contract wins.

Mid Remote Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space.

We’re looking for a Capture Manager to join our Growth team, owning the end-to-end capture strategy that turns pipeline opportunities into contract wins across Oddball’s federal portfolio.

What you’ll be doing:

  • Lead full lifecycle capture efforts from qualification through post-submittal, with an emphasis on full and open opportunities
  • Develop and execute capture plans including win themes, discriminators, competitive positioning, and price-to-win strategy
  • Conduct competitive assessments including SWOT analyses and Black Hat reviews
  • Partner with Business Development, Program Management, and Engineering to qualify opportunities and shape winning solutions
  • Manage relationships with teaming partners and subcontractors throughout the capture process
  • Build and communicate pipeline status and bid health to executive leadership on a regular cadence
  • Leverage AI and modern capture tooling to accelerate research, competitive analysis, and solution development

What you’ll bring:

  • Proven track record of full lifecycle capture wins on unrestricted federal acquisitions
  • Deep domain experience in VA, CMS, and/or DoD with strong customer relationships and mission understanding
  • Experience leading capture team activities across business development, solutions, pricing, and proposal teams
  • Strong understanding of federal acquisition strategies, contract vehicles, and government budgeting processes
  • Familiarity with key IT domains including Agile, cloud, DevSecOps, IT modernization, and data analytics
  • Experience with contract vehicles such as GSA MAS, CEDAR, SPRUCE, or similar IDIQs is a plus
  • Strong written and verbal communication skills — you can present a capture strategy to executives as clearly as you can write a win theme

Requirements:

  • Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance.

Education:

  • Bachelor’s degree

Benefits:

  • Fully remote
  • Annual stipend
  • Comprehensive Benefits Package
  • Company Match 401(k) plan
  • Flexible PTO, Paid Holidays

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hr@oddball.io

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35©

At Oddball, we may use AI-assisted tools as part of our recruitment process to help review applications, verify applicant information, and identify potentially fraudulent submissions. These tools support our recruiting team in maintaining a fair and secure hiring process. AI-generated findings are reviewed by our recruiting team and are not used as the sole basis for hiring decisions.

Compensation:

At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.

United States Wage Range: $120,000 – $160,000

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Sales Customer Experience Manager - Dutch or Swedish Speaking at Cloudflare

Manages post-sale customer relationships, drives renewals and upsells, and acts as a trusted business advisor to maximize retention and revenue.

Mid Remote Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Location: London, the UK or Lisbon, Portugal

About the Department

Renewals Account Managers, Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.

The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

What You’ll Do

The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals. Acting as both a trusted business advisor and a commercial owner of the account, you will build strategic relationships with stakeholders to clearly articulate ROI and business value and ultimately successfully close renewals maximizing upsells and minimizing churn. You will collaborate tightly with the Sales team to maintain accurate weekly forecasts and contribute to critical engagements like Executive Business Reviews. In addition, you will embed AI-driven optimization into your daily workflows—using advanced data analysis to uncover selling opportunities and automating routine tasks to accelerate customer outcomes and maximize operational efficiency.

Key Responsibilities

Customer Lifecycle & Success

  • Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.

  • Be a Trusted Advisor to your customers by helping them adopt the Cloudflare products and services to meet their needs and make them successful

  • Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.

  • Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.

  • Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.

  • Demonstrate how your customer engagement directly impacts revenue growth and adoption of Cloudflare solutions and services.

Commercial & Renewals

  • You are ultimately responsible for the retention and growth of your book of business. You will own and drive the renewal including maintaining and reporting an accurate weekly forecast.

  • Negotiate and execute renewal contracts in accordance with customer objectives.

  • You will be an expert in deal construction and pricing strategy. You will directly be designing renewals to create a win-win for customers and Cloudflare.

  • Analyze data and leverage tools to identify selling opportunities and business value.

  • Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets.

Cross-Functional & Operational Management

  • Develop and maintain long-term relationships with stakeholders in your account portfolio.

  • Work cross-functionally with Product, Engineering, Support, Marketing and other teams to resolve customer business issues and work towards each customer’s stated goals.

  • Manage customer feedback and product needs by providing feature requests to internal partner teams.

  • Able to prioritize effectively to handle multiple deals at the same time.

AI Competencies

  • Generative AI: Mastery of LLMs to rapidly draft renewal communications, synthesize quarterly review data, and prepare executive summaries.

  • Data Analysis: Proficiency in leveraging AI analytics tools to parse customer usage metrics and instantly highlight up-sell or cross-sell opportunities.

  • Workflow Automation: Ability to build automations to synchronize CRM data, update weekly forecasts, and trigger lifecycle alerts.

  • AI Problem Solving: The instinct to view AI as a partner in solving tough problems to keep the Internet moving forward.

Qualifications

  • Fluency in English AND Dutch or Swedish (written and spoken).

  • Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.

  • 2+ years of industry experience, with experience in cloud security and/or performance industries preferred.

  • Bachelor’s degree and/or other professional qualifications.

  • Direct experience in commercial sales, negotiation, and deal closure.

  • Strong understanding of or willingness to learn about computer networking and “how the internet works,” with network security a plus.

  • Manage and prioritize competing portfolio demands, aligning internal resources with the highest-impact commercial and retention goals

  • Expertise in SaaS retention and sales process and excellent knowledge of value driven sales.

  • Excellent problem solving skills with the ability to creatively achieve resolutions.

Compensation

● For Portugal based hires: Estimated annual salary is between €50,000 - €69,000.

  • The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements.

This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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Support IT CUSTOMER CARE COORDINATOR-REMOTE at Toolbox

Manages technical incidents as liaison between clients and internal teams, coordinates cross-functional resolution, and oversees customer support agent training and development.

Mid Remote Posted about 22 hours ago RemoteFirstJobs Product
What this role involves

About Toolbox

Toolbox is a Technology company founded in 2013. Our Vision is to Become the fastest Technology Solutions Provider across industries and our Mission is to “Act as the key business partner across industries by enabling the generation of new profitable business through the use of our unique know how to develop technology”. We deliver SPEED.

Our current successes are in the online TV industry. We provide a wide range of products covering User Authentication & Authorization Services, Content Aggregation & Distribution and App Development for End Users, aimed to Content Providers and Multiple Services Operators.

We are a product company, our goal is to guide and accompany market development, building solutions which can be leveraged by as many clients as possible. Our products are used by hundreds of Content Providers and Service Operators in the five continents: WARNER MEDIA, NBC UNIVERSAL, SONY, ATRESMEDIA, PARAMOUNT, DIRECTV among them. 90% of internet traffic related to Online TV in Latin America goes through Toolbox.

What are we looking for?

We are seeking an experienced Incident Manager / Technical Liaison to join our Customer Care team.

This role will act as the key connection between clients, support, and development teams — ensuring that incidents are handled efficiently, communication is transparent, and service quality remains exceptional.

The ideal candidate combines strong technical understanding, communication skills, and coordination abilities, with the capacity to stay calm and solution-oriented under pressure.

What Challenges Await You?

  • Serve as the primary liaison between clients and technical teams, ensuring alignment, transparency, and clear communication throughout the incident lifecycle.
  • Perform technical analysis of incidents to identify impact, urgency, and possible root causes.
  • Coordinate cross-functional resolution efforts, working closely with Backend, Product, and QA teams to minimize client impact and ensure SLA/OLA compliance.
  • Lead and document post-incident reviews, driving continuous improvement and long-term preventive strategies.
  • Maintain and update runbooks, knowledge bases, and process documentation, ensuring operational consistency.
  • Oversee onboarding, training, and technical evaluation of Customer Support agents, ensuring ongoing development and service quality.
  • Manage incident escalation processes, determining when and how to escalate issues effectively.
  • Contribute to the continuous improvement of incident management workflows, tools, and cross-team collaboration.
  • Participate in after-hours incident management as part of the global 24⁄7 support structure.

Minimum Requirements

  • Languages: Excellent written and verbal communication in English and Spanish

  • Experience: 3+ years in Incident Management, Technical Support, or Customer Success roles in technology-driven environments.

  • Strong understanding of databases (SQL / NoSQL), REST APIs, and SOAP services.

  • Familiarity with technologies such as Node.js, MongoDB, Kubernetes, Docker, and React.js.

  • Knowledge of at least one programming language and experience with third-party integrations.

  • Incident Management: Proven ability to manage multiple incidents simultaneously, ensuring SLA/OLA compliance.

  • Problem Solving: Ability to quickly assess situations, identify root causes, and drive effective solutions.

  • Strong organizational and coordination skills.

  • Excellent communication across technical and non-technical audiences.

  • Ability to remain calm under pressure and manage high-stress situations.

  • Proactive and self-motivated attitude with adaptability to change.

What will you get from us?

We know that extraordinary people do not choose their jobs based only on the benefits, but we make a great effort to make sure that each of us who are part of Toolbox can achieve success and improve every day.

About the Team

Besides hiring the best tales, we believe diversity in terms of perspectives, ideas and cultures helps creating the best products and solutions. At Toolbox we work with cutting edge technology to build robust, high availability systems, able to handle high load and concurrency. We look for people bringing fresh ideas from the high concurrency system design, non-structured data organization, distributed computing, API design and Mobile areas.

As a member of the Development team, you will work in a project critical to our success, with the chance to switch products as our portfolio evolves. We need versatile people, who enjoy challenges at every stage of the development cycle, who push the envelope and make things happen.

Toolbox will always be a technology company. We hire people throughout the technical spectrum, who impact the life of millions of people through their work.

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