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Leads sales strategy and revenue generation for StackAdapt's Asia-Pacific region, managing account executives and closing enterprise marketing technology deals.
VP drives expansion strategy and growth initiatives for vertically-focused B2B SaaS portfolio companies through acquisition and market development.
Senior Director leading global BSS engineering and product strategy, owning platform architecture, product roadmap, and team leadership across billing, rating, and revenue management systems.
BSS Engineering and Product is a critical enabler of Vonage’s commercial platform, ensuring our business support systems are scalable, reliable, commercially aligned, and able to support growth across products, regions, and customer segments. As Senior Director, BSS Engineering & Product, you will lead the global BSS function across engineering ownership, product direction, platform strategy, and delivery for billing, rating, provisioning, ordering, revenue management, customer lifecycle management, and related integrations.
BSS Engineering Leadership
BSS Product Ownership & Roadmap
Team Leadership & Operating Cadence
Required:
Experience we consider a plus:
#LI-KF1
There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Principal executive manages post-sale customer relationships with C-suite stakeholders, driving adoption, retention, and expansion of ServiceNow platform capabilities.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.
Join us to put AI to work for people.
As a trusted C-Suite / executive level advisor on ServiceNow offerings, the Principal Customer Success Executive (PCSE) owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. Principal CSEs are experienced individuals who bring a consultative, problem-solving approach to partnering with senior customer stakeholders to derive value from our platforms. They demonstrate a strong understanding of customer’s industry and specific business strategies, driving alignment between these factors and what ServiceNow can offer to enable better business outcomes for their customers. This role drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer’s platform and capability are ready for expansion.
They provide strategic direction and mentorship to both customers and ServiceNow teams managing complex, multi-workstream programs. They play a pivotal role in resolving escalations and mitigating risks, ensuring adoption and usage is maintained at healthy levels. Principal CSEs focus on ensuring the customer recognizes the value of the ServiceNow Platform at all levels and stages, facilitating a smooth path to both renewal and up- and cross-sell.
Overall, Principal CSEs are responsible for fostering the relationship with C-suite level stakeholders in a smaller number of strategically important Impact accounts, with the aim of increasing customer satisfaction and driving retention and upgrades, where applicable.
Job Responsibilities:
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Significant experience collaborating with senior IT and business leaders, with a track record of successfully translating corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client’s environment.
PMP preferred; project management experience required.
Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership. Experience in executive-level leadership roles, with a proven track record of influencing senior stakeholders and driving strategic outcomes, is strongly preferred.
Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services:
Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership.
Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption.
For positions in this location, we offer a base pay of $180,200 - $315,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Senior Principal Solution Architect leads pre-sales activities, consults with enterprise customers on Security and Risk implementations, and guides technical architecture decisions for ServiceNow solutions.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.
Join us to put AI to work for people.
The role
This senior principal solution architect is a functional and technical expert who consults with customers on implementing ServiceNow’s Security and Risk solutions in line with leading practices, accelerating customer business outcomes and helping build the practice. The role is laser-focused on the most relevant customer challenges. It supports sales cycles, engages directly with customers and partners, and advocates for customer needs within ServiceNow (Product Management, Customer & Partner Excellence, Training & Certification).
The solution architect brings architectural guidance, industry business acumen, deep product expertise, innovation, and knowledge capital to customers and partners.
Responsibilities
To be successful in this role, we need someone who has:
Certifications
For positions in this location, we offer a base pay of $173,200 - $303,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
VP leads post-sales organization including CSM, support, and account management teams to drive customer adoption, retention, and expansion of AI-powered legal software.
EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.
We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.
We are seeking a VP of Customer Success to lead our post-sales organization and spearhead our next stage of enterprise expansion. This role will be responsible for managing and scaling our AI Adoption (onboarding), CSM, Customer Support, Account Management, and Strategic Account teams.
As EvenUp scales its AI-driven platform and expands strategic ecosystem partnerships (such as our deep integration with LexisNexis) this leader will drive change management, product adoption, and value realization across personal injury firm clients.
In this role, you will partner closely with executive leadership, including our President, Field Operations, to transition customer workflows toward proactive case management, elevate account retention, and lead complex product launches. As a pivotal leader on our team, you will establish high-trust customer partnerships, coach clients on integrating AI into their daily operations, and ensure our post-sales engine scales seamlessly with our rapid revenue growth.
Drive AI Adoption & Change Management: Spearhead post-sales customer strategies that help law firms successfully adopt and integrate AI workflows (including Lexis+ Protégé™ integrations), demonstrating how AI products enhance staff efficiency and drive superior case outcomes.
Lead Account Expansion & Retention: Partner with the incoming President, Field Operations and sales leadership to build proactive retention and expansion playbooks, turning around key accounts, unlocking beta program participation, and increasing net revenue retention across enterprise contracts.
Scale Executive & Ecosystem Partnerships: Serve as an executive sponsor for top-tier law firm clients, leading complex implementation milestones and building trust with key legal technology partners.
Build & Benchmark CS Operations: Design and scale a world-class Customer Success organization, establishing operational metrics, onboarding frameworks, and proactive account health monitoring tailored to high-growth vertical SaaS.
Cross-Functional Leadership: Collaborate closely with Product, Engineering, and Revenue teams to champion customer feedback, guide product roadmaps, and refine workflows across the personal injury lifecycle.
Proven Executive Leadership: 15+ years of Customer Success and Account Management leadership experience in high-growth vertical SaaS, enterprise software, or legaltech environments, with a track record leading VP or Senior Director-level organizations.
Mastery in AI Change Management: Demonstrated experience guiding enterprise customers through disruptive technology adoption, driving value realization, and consulting clients on workflow transformation.
Track Record of Revenue & Account Growth: Proven history of driving gross revenue retention and net revenue retention (NRR), executing complex contract renewals/expansions, and turning around at-risk customer relationships.
Strategic Cross-Functional Execution: Ability to partner effectively with C-suite executives (CRO, Product Leadership) and drive cross-functional alignment on complex, high-stakes customer deployments.
Data-Driven & Scalable Operational Mindset: Strong analytical and operational acumen to build playbooks, structure CS team performance metrics, and scale customer operations rapidly.
Benefits & Perks:
As part of our total rewards package, we offer attractive benefits and perks to our employees, including:
Choice of medical, dental, and vision insurance plans for you and your family.
Additional insurance coverage options for life, accident, or critical illness.
Flexible paid time off, sick leave, short-term and long-term disability.
10 US observed holidays, and Canadian statutory holidays by province.
A home office stipend.
401(k) for US-based employees and RRSP for Canada-based employees.
Paid parental leave.
A local in-person meet-up program.
Hubs in San Francisco and Toronto.
(Please note the above benefits & perks are for full-time employees)
Notice to Candidates:
To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page .
Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.
EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Principal executive advisor who owns post-sale relationships with C-suite customers, driving retention, adoption, and strategic value expansion of ServiceNow platforms.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.
Join us to put AI to work for people.
As a trusted C-Suite / executive level advisor on ServiceNow offerings, the Principal Customer Success Executive (PCSE) owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. Principal CSEs are experienced individuals who bring a consultative, problem-solving approach to partnering with senior customer stakeholders to derive value from our platforms. They demonstrate a strong understanding of customer’s industry and specific business strategies, driving alignment between these factors and what ServiceNow can offer to enable better business outcomes for their customers. This role drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer’s platform and capability are ready for expansion.
They provide strategic direction and mentorship to both customers and ServiceNow teams managing complex, multi-workstream programs. They play a pivotal role in resolving escalations and mitigating risks, ensuring adoption and usage is maintained at healthy levels. Principal CSEs focus on ensuring the customer recognizes the value of the ServiceNow Platform at all levels and stages, facilitating a smooth path to both renewal and up- and cross-sell.
Overall, Principal CSEs are responsible for fostering the relationship with C-suite level stakeholders in a smaller number of strategically important Impact accounts, with the aim of increasing customer satisfaction and driving retention and upgrades, where applicable.
Job Responsibilities:
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Significant experience collaborating with senior IT and business leaders, with a track record of successfully translating corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client’s environment.
PMP preferred; project management experience required.
Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership. Experience in executive-level leadership roles, with a proven track record of influencing senior stakeholders and driving strategic outcomes, is strongly preferred.
Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services:
Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership.
Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption.
For positions in this location, we offer a base pay of $180,200 - $315,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Principal-level customer success executive manages post-sale relationships with C-suite stakeholders at strategic accounts to drive retention, adoption, and platform expansion.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.
Join us to put AI to work for people.
As a trusted C-Suite / executive level advisor on ServiceNow offerings, the Principal Customer Success Executive (PCSE) owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. Principal CSEs are experienced individuals who bring a consultative, problem-solving approach to partnering with senior customer stakeholders to derive value from our platforms. They demonstrate a strong understanding of customer’s industry and specific business strategies, driving alignment between these factors and what ServiceNow can offer to enable better business outcomes for their customers. This role drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer’s platform and capability are ready for expansion.
They provide strategic direction and mentorship to both customers and ServiceNow teams managing complex, multi-workstream programs. They play a pivotal role in resolving escalations and mitigating risks, ensuring adoption and usage is maintained at healthy levels. Principal CSEs focus on ensuring the customer recognizes the value of the ServiceNow Platform at all levels and stages, facilitating a smooth path to both renewal and up- and cross-sell.
Overall, Principal CSEs are responsible for fostering the relationship with C-suite level stakeholders in a smaller number of strategically important Impact accounts, with the aim of increasing customer satisfaction and driving retention and upgrades, where applicable.
Job Responsibilities:
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Significant experience collaborating with senior IT and business leaders, with a track record of successfully translating corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client’s environment.
PMP preferred; project management experience required.
Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership. Experience in executive-level leadership roles, with a proven track record of influencing senior stakeholders and driving strategic outcomes, is strongly preferred.
Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services:
Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership.
Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption.
For positions in this location, we offer a base pay of $180,200 - $315,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Head of Operations and Strategy owns strategic direction, cross-functional initiatives, and operational execution across business, marketing, and insurance operations teams.
Who We Are: Nirvana is on a mission to harness the power of data to revolutionize commercial insurance and enable a safer world. We are bringing much-needed innovation into the legacy, trillion-dollar commercial insurance industry. We have developed cutting-edge predictive models that use real-time IoT data from billions of connected devices, allowing us to better understand and price risk. Our AI-driven platform fundamentally changes the way an insurance company operates with personalized risk scoring, faster underwriting, modernized claims, and proactive, data-driven insights to help customers prevent accidents.
We’ve already proven the scale — serving thousands of fleets and more than doubling our written premiums year over year. Our data moat is growing exponentially with more than 30 billion miles of telematics data, leading to more predictive models and new insights into how we can better understand and reduce risk. Altogether, our loss ratio, efficiency, and customer experience are redefining what can be done in the industry.
With $270+ million raised, including our Series D round in December 2025, we’re only accelerating our growth, with strong support from top-tier VCs including Lightspeed, General Catalyst, and Valor. Nirvana’s leadership team has previously helped scale multi-billion-dollar companies from scratch, including Samsara, Rubrik, and Flexport, and includes industry veterans from Hiscox, The Hartford, and RLI.
About the Role:
We’re hiring a Head of Strategy & Operations to own the connective tissue between where Nirvana is going and how we get there. In this role, you’ll help set the strategic direction for our organization, translate that into how we operate, and then build the machinery to execute it.
Leading a ~15 person organization that spans Business Operations, Marketing, Safety, and core Insurance Operations, you will sit at the center of the company’s decision making. You will shape priorities across programs, design the operating cadences that keep leadership aligned, and drive cross-functional initiatives that don’t fit neatly into any one team. On any given week, you might advise on a carrier partnership strategy with a reinsurance partner, redesign how we onboard a new line of business, build the automation playbook that retires manual workflows, or run the QBR that holds the org accountable to its targets.
The right person for this role is part strategist and part operator. You think in systems but ship in sprints. You’re as comfortable modeling the unit economics of a new program as you are standing up the team and processes to launch it. You’ve seen what “good” looks like at a company that’s growing fast and have opinions about how to build operating muscle without creating bureaucracy.
This role reports to our GM of the Insurance business, and sits on the executive leadership team. You’d have direct exposure across the full business and a seat in executive-level conversations from day one. It’s a high-visibility role for someone who wants to operate at the intersection of strategy and execution.
What You’ll Do
Strategy
Define and drive the company’s annual and quarterly planning process in close partnership with FP&A, translating long-range vision into concrete priorities, OKRs, and resource allocation decisions across programs.
Own the pulse on business performance - monitor and evaluate progress versus plans, and lead deep-dives and root-cause analyses to ensure a date-driven understanding of trends
Advise on key partnerships, including carrier and reinsurer relationships, bringing analytical rigor to how we evaluate, structure, and grow these relationships over time.
Lead cross-program learning - identify what’s working in one business unit and build the mechanisms to transfer those insights to others.
Evaluate new growth opportunities (new markets, adjacencies, distribution strategies) and build the business cases that inform go/no-go decisions.
Own the operating rhythm at scale: weekly leadership cadences, monthly business reviews, quarterly planning cycles, and board preparation.
Lead the business operations function - the team that ensures our programs have the operational infrastructure (systems, processes, reporting, tooling) to scale without linear headcount growth.
Drive the core operations agenda: identify where manual work can be replaced by AI agents and automation, prioritize the build, and measure the impact.
Build and continuously improve the marketing function - demand generation, brand, content, and GTM team enablement - connecting growth strategy to measurable pipeline outcomes.
Lead and scale our safety programs and interventions to help fleets making better decisions based on Nirvana’s insights
Serve as a counterpart to program GMs and functional leaders - a partner with the credibility and analytical depth to shape decisions across programs.
Drive high-priority, company-level initiatives that fall in the white space between functions; the projects that are critical but don’t have a natural owner.
Leading a high performing team across functions, including attracting, developing, and managing talent to drive to clear outcomes
Enable and lead a team to build dashboards, reporting, and communication frameworks that give leadership clear line-of-sight into performance without requiring a standing army of analysts.
Raise the bar on talent for our organization - bring your experience and passion for building great teams, and lean in to mentor and coach top talent.
What You Bring — Must-Haves
10-15+ years of experience in strategy, operations, consulting, or a GM-type role
Demonstrated ability to operate across the full strategy-to-execution arc: you’ve set direction AND built the team and processes to deliver against it. A track record of strategy decks alone won’t cut it.
Analytical rigor: you’re fluent in financial modeling, unit economics, and data-driven decision-making. You can interrogate a P&L, build a business case, and spot when the numbers don’t add up.
Experience leading and developing teams of 10-20+ people across multiple functions. You hire well, give direct feedback, hold a high-bar for talent, and create environments where strong people want to stay.
Has strong, tested opinions on how to design operating cadences, planning rhythms, and accountability systems that drive real behavioral change.
Executive presence and exceptional written communication. You can run board prep, write a killer decision-memo, and present to partners without a script.
Comfort with ambiguity and the judgment to prioritize ruthlessly. At any given time, there are 30 things that could matter, and you pick the 3 that move the needle.
3+ years at a high-growth company where you’ve built operating infrastructure from early stage through scale.
Insurance or insurtech industry experience — particularly in P&C, commercial auto, or MGA operations.
Background in management consulting (MBB or equivalent) or corporate development.
Experience building or deploying AI/automation in operational workflows
Familiarity with telematics, IoT data, or data-driven underwriting models.
Marketing leadership experience - you’ve built or helped design a marketing technology stack and helped execute it in a scaled B2B marketing function.
Run the operating system of a company redefining an industry. Commercial insurance hasn’t changed in decades. We’re changing it — and you’ll own how we operate as we scale.
Real authority, not just influence. You’ll lead a meaningful organization, make resource allocation decisions, and shape company strategy — not just prepare slides for someone else.
Work at the intersection of AI and insurance. Our models are the product. Understanding how to operationalize AI — and build an organization that compounds its advantages — is the core challenge of this role.
Join a leadership team that’s done this before. Nirvana’s leaders have built billion-dollar companies. You’ll be surrounded by people who know what scaling looks like and hold a high bar.
Benefits:
Competitive salary & equity
Medical, dental & vision insurance (100% employer paid)
401k with up to 4% company match
Unlimited PTO
Parental leave
Wellness reimbursement
Work from home friendly
We set our salary ranges using compensation data from companies similar to our stage and size. For this role, the estimated total cash for this position is $280,000- $370,000. The actual total cash salary will vary depending on multiple factors unique to each candidate, including location, job-related knowledge, transferable skills, work experience and our assessment of your level during the interview process. Nirvana offers equity for all full-time employees, which is not included in the range listed above and will have an impact on your overall compensation.
Nirvana offers a wide range of best-in-class, comprehensive benefits including 100% employer paid healthcare plans, an up to 4% 401k match program, paid time off, parental leave, wellness reimbursement, work-from-home stipend and more.Nirvana is committed to building a diverse and inclusive workforce. If you’re interested in this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We’d like to consider you for this position and roles that may be a fit in the future.
Nirvana is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nirvana considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Senior Director leads global BSS engineering and product teams, owning platform strategy, roadmap prioritization, and delivery across billing, revenue management, and customer lifecycle systems.
BSS Engineering and Product is a critical enabler of Vonage’s commercial platform, ensuring our business support systems are scalable, reliable, commercially aligned, and able to support growth across products, regions, and customer segments. As Senior Director, BSS Engineering & Product, you will lead the global BSS function across engineering ownership, product direction, platform strategy, and delivery for billing, rating, provisioning, ordering, revenue management, customer lifecycle management, and related integrations.
BSS Engineering Leadership
BSS Product Ownership & Roadmap
Team Leadership & Operating Cadence
Required:
Experience we consider a plus:
#LI-KF1
There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Principal CSE advises C-suite executives on ServiceNow platform adoption, drives customer retention and expansion by maximizing platform value across complex multi-workstream programs.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.
Join us to put AI to work for people.
As a trusted C-Suite / executive level advisor on ServiceNow offerings, the Principal Customer Success Executive (PCSE) owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. Principal CSEs are experienced individuals who bring a consultative, problem-solving approach to partnering with senior customer stakeholders to derive value from our platforms. They demonstrate a strong understanding of customer’s industry and specific business strategies, driving alignment between these factors and what ServiceNow can offer to enable better business outcomes for their customers. This role drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer’s platform and capability are ready for expansion.
They provide strategic direction and mentorship to both customers and ServiceNow teams managing complex, multi-workstream programs. They play a pivotal role in resolving escalations and mitigating risks, ensuring adoption and usage is maintained at healthy levels. Principal CSEs focus on ensuring the customer recognizes the value of the ServiceNow Platform at all levels and stages, facilitating a smooth path to both renewal and up- and cross-sell.
Overall, Principal CSEs are responsible for fostering the relationship with C-suite level stakeholders in a smaller number of strategically important Impact accounts, with the aim of increasing customer satisfaction and driving retention and upgrades, where applicable.
Job Responsibilities:
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Significant experience collaborating with senior IT and business leaders, with a track record of successfully translating corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client’s environment.
PMP preferred; project management experience required.
Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership. Experience in executive-level leadership roles, with a proven track record of influencing senior stakeholders and driving strategic outcomes, is strongly preferred.
Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services:
Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership.
Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption.
For positions in this location, we offer a base pay of $180,200 - $315,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Senior Principal Solution Architect leads pre-sales activities, designs Security and Risk solutions for enterprise customers, and drives implementation strategy aligned with ServiceNow best practices.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.
Join us to put AI to work for people.
The role
This senior principal solution architect is a functional and technical expert who consults with customers on implementing ServiceNow’s Security and Risk solutions in line with leading practices, accelerating customer business outcomes and helping build the practice. The role is laser-focused on the most relevant customer challenges. It supports sales cycles, engages directly with customers and partners, and advocates for customer needs within ServiceNow (Product Management, Customer & Partner Excellence, Training & Certification).
The solution architect brings architectural guidance, industry business acumen, deep product expertise, innovation, and knowledge capital to customers and partners.
Responsibilities
To be successful in this role, we need someone who has:
Certifications
For positions in this location, we offer a base pay of $173,200 - $303,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
VP leads post-sales organization overseeing customer success, support, account management, and AI adoption teams to drive retention and enterprise expansion.
EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.
We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.
We are seeking a VP of Customer Success to lead our post-sales organization and spearhead our next stage of enterprise expansion. This role will be responsible for managing and scaling our AI Adoption (onboarding), CSM, Customer Support, Account Management, and Strategic Account teams.
As EvenUp scales its AI-driven platform and expands strategic ecosystem partnerships (such as our deep integration with LexisNexis) this leader will drive change management, product adoption, and value realization across personal injury firm clients.
In this role, you will partner closely with executive leadership, including our President, Field Operations, to transition customer workflows toward proactive case management, elevate account retention, and lead complex product launches. As a pivotal leader on our team, you will establish high-trust customer partnerships, coach clients on integrating AI into their daily operations, and ensure our post-sales engine scales seamlessly with our rapid revenue growth.
Drive AI Adoption & Change Management: Spearhead post-sales customer strategies that help law firms successfully adopt and integrate AI workflows (including Lexis+ Protégé™ integrations), demonstrating how AI products enhance staff efficiency and drive superior case outcomes.
Lead Account Expansion & Retention: Partner with the incoming President, Field Operations and sales leadership to build proactive retention and expansion playbooks, turning around key accounts, unlocking beta program participation, and increasing net revenue retention across enterprise contracts.
Scale Executive & Ecosystem Partnerships: Serve as an executive sponsor for top-tier law firm clients, leading complex implementation milestones and building trust with key legal technology partners.
Build & Benchmark CS Operations: Design and scale a world-class Customer Success organization, establishing operational metrics, onboarding frameworks, and proactive account health monitoring tailored to high-growth vertical SaaS.
Cross-Functional Leadership: Collaborate closely with Product, Engineering, and Revenue teams to champion customer feedback, guide product roadmaps, and refine workflows across the personal injury lifecycle.
Proven Executive Leadership: 15+ years of Customer Success and Account Management leadership experience in high-growth vertical SaaS, enterprise software, or legaltech environments, with a track record leading VP or Senior Director-level organizations.
Mastery in AI Change Management: Demonstrated experience guiding enterprise customers through disruptive technology adoption, driving value realization, and consulting clients on workflow transformation.
Track Record of Revenue & Account Growth: Proven history of driving gross revenue retention and net revenue retention (NRR), executing complex contract renewals/expansions, and turning around at-risk customer relationships.
Strategic Cross-Functional Execution: Ability to partner effectively with C-suite executives (CRO, Product Leadership) and drive cross-functional alignment on complex, high-stakes customer deployments.
Data-Driven & Scalable Operational Mindset: Strong analytical and operational acumen to build playbooks, structure CS team performance metrics, and scale customer operations rapidly.
Benefits & Perks:
As part of our total rewards package, we offer attractive benefits and perks to our employees, including:
Choice of medical, dental, and vision insurance plans for you and your family.
Additional insurance coverage options for life, accident, or critical illness.
Flexible paid time off, sick leave, short-term and long-term disability.
10 US observed holidays, and Canadian statutory holidays by province.
A home office stipend.
401(k) for US-based employees and RRSP for Canada-based employees.
Paid parental leave.
A local in-person meet-up program.
Hubs in San Francisco and Toronto.
(Please note the above benefits & perks are for full-time employees)
Notice to Candidates:
To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page .
Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.
EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Principal-level executive manages post-sale relationships with C-suite customers, drives platform adoption and retention, and leads complex transformation programs.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.
Join us to put AI to work for people.
As a trusted C-Suite / executive level advisor on ServiceNow offerings, the Principal Customer Success Executive (PCSE) owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. Principal CSEs are experienced individuals who bring a consultative, problem-solving approach to partnering with senior customer stakeholders to derive value from our platforms. They demonstrate a strong understanding of customer’s industry and specific business strategies, driving alignment between these factors and what ServiceNow can offer to enable better business outcomes for their customers. This role drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer’s platform and capability are ready for expansion.
They provide strategic direction and mentorship to both customers and ServiceNow teams managing complex, multi-workstream programs. They play a pivotal role in resolving escalations and mitigating risks, ensuring adoption and usage is maintained at healthy levels. Principal CSEs focus on ensuring the customer recognizes the value of the ServiceNow Platform at all levels and stages, facilitating a smooth path to both renewal and up- and cross-sell.
Overall, Principal CSEs are responsible for fostering the relationship with C-suite level stakeholders in a smaller number of strategically important Impact accounts, with the aim of increasing customer satisfaction and driving retention and upgrades, where applicable.
Job Responsibilities:
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Significant experience collaborating with senior IT and business leaders, with a track record of successfully translating corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client’s environment.
PMP preferred; project management experience required.
Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership. Experience in executive-level leadership roles, with a proven track record of influencing senior stakeholders and driving strategic outcomes, is strongly preferred.
Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services:
Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership.
Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption.
For positions in this location, we offer a base pay of $180,200 - $315,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Principal executive advisor manages post-sale relationships with C-suite customers, drives adoption and retention, and leads complex transformations to maximize ServiceNow platform value.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.
Join us to put AI to work for people.
As a trusted C-Suite / executive level advisor on ServiceNow offerings, the Principal Customer Success Executive (PCSE) owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. Principal CSEs are experienced individuals who bring a consultative, problem-solving approach to partnering with senior customer stakeholders to derive value from our platforms. They demonstrate a strong understanding of customer’s industry and specific business strategies, driving alignment between these factors and what ServiceNow can offer to enable better business outcomes for their customers. This role drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer’s platform and capability are ready for expansion.
They provide strategic direction and mentorship to both customers and ServiceNow teams managing complex, multi-workstream programs. They play a pivotal role in resolving escalations and mitigating risks, ensuring adoption and usage is maintained at healthy levels. Principal CSEs focus on ensuring the customer recognizes the value of the ServiceNow Platform at all levels and stages, facilitating a smooth path to both renewal and up- and cross-sell.
Overall, Principal CSEs are responsible for fostering the relationship with C-suite level stakeholders in a smaller number of strategically important Impact accounts, with the aim of increasing customer satisfaction and driving retention and upgrades, where applicable.
Job Responsibilities:
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Significant experience collaborating with senior IT and business leaders, with a track record of successfully translating corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client’s environment.
PMP preferred; project management experience required.
Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership. Experience in executive-level leadership roles, with a proven track record of influencing senior stakeholders and driving strategic outcomes, is strongly preferred.
Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services:
Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership.
Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption.
For positions in this location, we offer a base pay of $180,200 - $315,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
VP of Global Growth leads revenue expansion and market development strategy for an AI-powered compliance intelligence platform serving government and enterprise clients.
General Manager for Sales in EMEA region leads sales strategy, team management, and revenue growth for Voice AI platform.
Chief of Staff to the CCO drives business strategy, financial performance metrics, and cross-functional initiatives across the customer organization.
Headquarters: USA - Remote
About Ping Identity:Â
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.Â
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.Â
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.Â
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.Â
We are seeking a strategic and analytical Chief of Staff to partner with our Chief Customer Officer (CCO) in driving business performance across our Customer organization. This role combines financial and operational strategy, data-driven decision-making, and cross-functional collaboration to improve customer retention, revenue performance, and organizational effectiveness.
The ideal candidate brings strong financial and business acumen, a collaborative mindset, and the ability to translate complex information into actionable insights that inform executive decisions and strengthen financial and operational accountability.
Salary Range: $155,628 - $207,504
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.Â
Here are just a few of the things that make Ping special:
Our Benefits:Â
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
To apply: https://weworkremotely.com/remote-jobs/ping-identity-chief-of-staff-cco
Leads engineering strategy, architecture, teams, and roadmaps for AI training data pipelines, benchmarking systems, and reinforcement-learning environments.
Invisible Technologies makes AI work. Our end-to-end AI platform structures messy data, automates digital workflows, deploys agentic solutions, measures outcomes, and integrates human expertise where it matters most.
Our platform cleans, labels, and structures company data so it is ready for AI. It adapts models to each business and adds human expertise when needed, the same approach we have used to improve models for more than 80% of the world’s top AI companies, including Microsoft, AWS, and Cohere.
Our successes span industries, from supply chain automation for Swiss Gear to AI-enabled naval simulations with SAIC, and validating NBA draft picks for the Charlotte Hornets.
Profitable for more than half a decade, Invisible reached $134M in revenue and ranked as the number two fastest growing AI company on the 2024 Inc. 5000. In September 2025, we raised $100M in growth capital to accelerate our mission of making AI actually work in the enterprise and to advance our platform technology.
We’re looking for a Director of Engineering to set the technical strategy for Data Labs, the team that builds the benchmarking systems, data pipelines, and RL environments behind our AI training engagements. The frontier labs and enterprises we work with are changing how they train, evaluate, and deploy models every quarter. Your job is to see where that market is going and make sure Data Labs is built for it before our clients ask.
You’ll decide which capabilities we invest in, which we standardize into platform, and which we leave to individual engagements. You’ll track how training methods, evaluation practices, and data needs are shifting across the industry, and turn that into a technical roadmap and a point of view our commercial and research teams can sell against.
You’ll lead a group of engineering managers, forward deployed engineers (FDEs), and senior ICs, and partner closely with applied research, product, and go-to-market leadership. This is a hands-on strategic role. You won’t spend much time writing code, but you’ll stay close enough to the technical work to make and defend hard architectural calls, and close enough to clients to know which calls matter.
What’s In It For You
Invisible is committed to fair and competitive pay, ensuring that compensation reflects both market conditions and the value each team member brings. Our salary structure accounts for regional differences in cost of living while maintaining internal equity.
For this position, the annual salary will include a 20% annual bonus and an additional incentive structure. The base salary range for SF/NY are:
Salary Range
$252,000—$300,000 USD
You can find more information about our geographic pay tiers here. During the interview process, your Invisible Talent Acquisition Partner will confirm which tier applies to your location. For candidates outside the U.S., compensation is adjusted to reflect local market conditions and cost of living.
*Bonuses and equity are included in all full-time offers. Final compensation is determined by a combination of factors, including location, job-related experience, skills, knowledge, internal pay equity, and overall market conditions. Because of this, every offer is unique. Additional details on total compensation and benefits will be discussed during the hiring process.
At Invisible, we’re not just redefining work—we’re reinventing it. We operate at the intersection of advanced AI and human ingenuity, pushing the boundaries of what’s possible to unlock productivity and scale. Ownership is at the core of everything we do. Here, you won’t just execute tasks—you’ll build, innovate, and shape the future alongside world-class clients pushing the boundaries of AI.
We expect bold ideas, relentless drive, and the ability to turn ambiguity into opportunity. The pace is fast, the challenges are big, and the growth is unmatched. We’re not for everyone, and we’re okay with that. If you’re looking for predictable routines, this isn’t the place for you. But if you’re driven to create, thrive in dynamic environments, and want a front-row seat to the AI revolution, you’ll fit right in.
Country Hiring Guidelines: Invisible is a hybrid organization with offices and team members located around the world. While some roles may offer remote flexibility, most positions involve in-office collaboration and are tied to specific locations. Any location-based requirements or hybrid expectations will be communicated by our Talent Acquisition team during the recruiting process.
_AI Interviewing Guidelines:_
Our hiring team thoughtfully uses AI to support an efficient, engaging, and inclusive interview process. Since AI can also be a helpful tool for candidates, we’ve outlined expectations for using it ethically throughout your interview journey._ _Click here to learn more about how we use AI and our guidelines for candidates.
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Leads service enablement, release readiness, technical documentation, training, SRE, and operational teams to prepare product releases for customer delivery.
Job Summary
The Director, Service and Delivery is responsible for leading Service Enablement, a multi-function connector organization that prepares Services to implement, support, and scale product releases across regions. This role owns Services release readiness and leads Release Readiness, Manufacturing, SRE, Technical Writing, Technical Training, and related enabling-technology work, partnering with Implementation, Support, Product, and Development so documentation, training, tooling, and operational readiness are in place before customer availability.
Essential Duties and Responsibilities
 Own the program that confirms Services organizational readiness for each release, coordinating work across Implementation, Support, Product, and Development.
Ensure every release has a documented readiness review with Services sign-off before customer availability.
Lead, coach, and develop the Release Readiness, Manufacturing, SRE, Technical Writing, and Technical Training teams, including priorities, owners, staffing plans, performance management, and hiring.
Secure capacity and timing from regional implementation and support leaders when enablement work draws on resources outside the department.
Ensure technical documentation and training are complete, accurate, and available on schedule for releases and product transitions.
Partner with Product on customer needs during end-of-life periods, including documented specifications and contract language for exceptions.
Oversee enabling technologies such as SRE tooling and Jira Service Management so stakeholder needs are incorporated into solutions.
Work with Strategic Account teams to turn customer and escalation insights into readiness improvements.
Align readiness plans with business priorities and represent Service Enablement in Services leadership forums.
Manage planning, budgeting, and vendor or contractor needs for assigned enablement functions.
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.
Minimum Qualifications, Education and Experience
Bachelor’s degree in a technical or business field, or equivalent professional experience (required).
10+ years of experience in software or healthcare technology services (required).
5+ years leading managers or multi-function teams (required).
Proven program management across release readiness, implementation, support, or operations (required).
Experience leading technical documentation, training, or customer enablement functions (required).
Ability to lead through influence across teams that do not report directly (required).
Strong planning, budgeting, and vendor or contractor management skills (required).
Clear written and verbal communication with executives, customers, and technical staff (required).
Preferred: Networking expertise relevant to Services and Development environments.
Preferred: Familiarity with medical imaging, radiology, or clinical software, including on-premise and hosted deployments.
Preferred: Experience with site reliability engineering and remote support models.
Preferred: Experience managing hardware lifecycle, manufacturing handoffs, or end-of-life transitions.
Quality Standards
Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
Follows all local, regional and country laws concerning employment.
Follows all DeepHealth policies and procedures.
Follows data privacy, compliance, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
Completes job responsibilities in a quality and timely manner.
Travel
This position may require occasional travel.
Working Environment
Remote (United States).
Physical Demands
The employee must be able to perform the essential duties and responsibilities of the position, with or without reasonable accommodation.
Salary:
Dependent Upon Experience:
160,000-200,000 USD
