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Proof is the world’s first identity-assured transaction management platform and we are on a mission to digitize trust for all of life’s most critical transactions. Developed by the same market...

Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded...

Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded...

Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded...

Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded...

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our...

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our...

Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33...

What Makes Cloudbeds Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to...

Headquarters: San Francisco, CA; Remote, US

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• TIME 100 Most Influential Companies (2023, 2026)
• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• Fast Company Most Innovative Companies (2020, 2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About the role

This role is responsible for Maven’s end-to-end benefits and payments platform, including eligibility and enrollments.  Maven’s benefits products should be easy to use for members, providers and employers. You will work closely with Engineering and Design teams, as well as with Maven’s Growth and Client Success teams, and with clients. 

This is a role for someone who has scaled a benefits or complex B2B2C operational product to the point where it runs quietly, and who has the client-facing judgment to decide what gets built, when, and for whom. 

What you'll do

• Own the benefits product end to end: eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments
• Make it scale and just work: drive the shift from manual to programmatic reconciliation, self-serve eligibility, and automated claims so member and provider volume grows without operational headcount growing with it
• Build and enforce a triage framework for custom client requests: evaluate against platform leverage, sequence against the core roadmap, route to the right owner, and communicate decisions with clarity
• Manage and develop a team of PMs spanning benefits, payments, and eligibility/enrollments

What you'll bring

• 10+ years in product with meaningful time on benefits, eligibility, claims, or payer systems in a complex B2B2C or healthcare environment. 
• 3+ years experience managing and mentoring PMs
• A track record of scaling an operational product to reliability: you have taken something manual and error-prone and made it run quietly at volume
• Deep fluency in how benefits data flows from employer configuration through eligibility verification through member activation, and where it breaks
• Direct experience with claims infrastructure: submission, adjudication, remittance, reconciliation, and provider payments, and a clear view of the highest-risk points in that pipeline
• Strong data and instrumentation skills: funnel and reconciliation monitoring, activation analysis, and communicating outcomes to client success, growth, finance, and executive stakeholders
• Hands-on fluency with AI tools as part of how you work today, and a point of view on where AI makes the benefit more reliable at scale
• High ownership: you operate like a founder and do not wait for direction

The base salary range for this role is 260,000-285,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset.

Maven embraces a flexible hybrid work model. This role is open to candidates in remote locations with a strong preference for San Francisco, CA; secondary locations include Seattle, WA and New York, NY.

Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week  (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, and Seattle, WA, we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days 
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. 

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com. 

To apply: https://weworkremotely.com/remote-jobs/maven-clinic-director-pm-payments-client-success

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50...

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half...

Become a part of our caring community The Director, Data Quality/Integrity understands end-to-end master data processes and flows and uses that knowledge to design and implement master data management solutions.

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Reddit is a complex consumer ecosystem where users, content, communities, and conversations interact over time. We are looking for a very senior data science thought leader to shape how Reddit understands and improves that ecosystem for the user / consumer flywheel.

This role will define the measurement, modeling, and experimentation strategy for major Consumer questions: how users discover value, form habits, and deepen engagement; how we understand and serve user intent; how content and communities evolve; and how our systems create durable value for users, contributors, communities, and Reddit.

The ideal candidate will bring deep expertise in one or more areas of consumer science, such as:

• Recommender systems and information retrieval
• User modeling, personalization, lifecycle, LTV, or optimization
• Content, community, or ecosystem modeling
• Knowledge graphs and representations of users, content, and communities
• Causal inference, experimentation, and long-term consumer measurement

You will partner with leaders across Product, Engineering, Research, and Community to turn ambiguous consumer problems into clear scientific questions, durable analytical systems, and decisions that improve Reddit at scale.

What you’ll do

• Set the scientific direction for high-impact Consumer problems spanning discovery, relevance, personalization, user growth, retention, content, and communities.
• Build a durable understanding of users, their intent, their needs, and the behaviors that lead to lasting value
• Develop models and frameworks that represent users, content, communities, and their relationships over time for use in systems that operate at scale
• Determine how to measure consumer and ecosystem health when objectives compete and short-term engagement may differ from long-term value.
• Set learning agendas and steer experimentation strategy to distinguish durable improvement from temporary metric movement.
• Build state-of-the-art measurement systems to evaluate heterogeneous effects across user personas, acquisition cohorts, platforms, content types, and community stages, and guide their actionability in production environments
• Ensure coherence around ecosystem interactions including feedback loops, selection effects, interference, distribution shift, content supply, and other ecosystem risks.
• Translate complex technical findings into clear product and business decisions.
• Develop exceptional scientists through mentoring and influence data science org health and direction

Requirements

• Deep expertise in at least one relevant area, with the breadth and curiosity to work across adjacent domains.
• A deep understanding of how to model and optimize systems involving users, content, communities, and feedback loops.
• Ability to frame and lead the most ambiguous questions, identify the most important uncertainties, and develop a rigorous path from evidence to action.
• Exceptional technical judgment across model design, objective selection, validation, experimentation, and production tradeoffs.
• Advanced knowledge of modern machine-learning methods for behavioral and content data, including representation learning and sequential or contextual models. Experience with deep-learning frameworks such as PyTorch or JAX.
• Experience working across Product, Engineering, Research, and other partner teams.
• Excellent written and verbal communication, with the ability to influence senior stakeholders and explain technical ideas clearly.
• Significant experience applying data science, machine learning, statistics, experimentation, or causal inference to complex consumer products.

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$313,000—$365,100 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest open customer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!

Our People Team strategy is bold, clear and meaningful: we’re becoming a Destination Employer. We want people to think “that’s where I want to work one day!” before joining Trustpilot; to feel proud and privileged and proud to be a Trustie during their time with us; and, when they move on, to look back at their time here as some of the very best years of their career. At the heart of this is a distinct focus on people experience — driven by a shared understanding of our purpose, our vision, mission and strategy, and the day-to-day things that matter.

Internal Communication plays a critical role in making that happen. It is about making sure our people know what’s happening, understand why it matters, and feel connected to where we’re going - without adding to the noise.

As Head of Internal Communication, you’ll own how Trustpilot communicates within itself. This is a senior individual contributor role with broad influence across the organisation, where you’ll shape the channels, tools and guidance that help information flow effectively across the organisation, while partnering closely with leaders and teams on the moments that need thoughtful, strategic communication. Whether it’s helping a leader land a difficult message, supporting a major change programme, or making sure a global team has the information it needs to succeed, you’ll bring clarity, consistency and purpose to how we communicate.

You’ll work alongside our Head of Experience & Events, who owns our company-wide events and milestones. Together you make sure the story we tell as a company is consistent, whether it’s landing in an announcement from leadership, a weekly stand-up or a Friday newsletter. A simple way to think about the split: Experience & Events owns the things that happen in a similar way on a predictable rhythm — the all-hands and Friday recap newsletter every week, the strategy update every quarter, the recognition event every year. Internal Communication owns the work that changes shape depending on what the business needs — a deep partnership with a leadership team on how best to tell their story, a channel to fix, a key People initiative to launch or a major change programme to get right.

What you’ll be doing:

Strategic partnering

• Act as a hands-on, embedded communication partner to the parts of the business that need it most — today, that’s our largest function, Commercial, as well as key People programmes, such as  end-of-year and promotions cycles, given the organisation-wide impact they have. This list will evolve as the business does, so you’ll bring judgement about where to lean in next. Right now, for example, that means supporting our Commercial colleagues with the design and delivery of a fit-for-purpose communication ecosystem — including their global and regional all-hands and kick-offs, how and where leadership makes announcements, and making sure this 450-person, customer-facing team has the operational information it needs to sell with confidence.
• Partner with our executive and senior leadership teams on communication planning and messaging for major strategic initiatives, organisational change, and business transformation — helping everyone understand the bigger picture: what we’re focusing on, why it matters, and how it might affect them.

Channels & tooling

• Own the structure of how we communicate — our Slack channel architecture, and intranet to our digital screens — making sure the system works well, even if you’re not writing every piece of content that lives within it.
• Own and run the all-company announcement calendar, so important messages get the airtime they deserve and nothing important gets buried or clashes with something else.

Guidance & enablement

• Own how we build communication capability across Trustpilot, so people and teams are equipped and confident to communicate well themselves — the mix of guides, training, AI-enabled tools, or anything else you use to get there is yours to shape.
• Make it easy for our ~220 leaders to communicate brilliantly — giving them the guidance, templates and confidence to lead their teams through change, strategy and everyday updates.

Who you are:

• Significant experience in internal communication, employee engagement or a related field, with a strong track record of operating at a strategic level
• A trusted and credible partner who can build relationships quickly, influence senior stakeholders and work effectively with people across all levels and areas of the business.
• Comfortable with ambiguity — our priority partners today are Commercial, People and organisational change, but you’ll need the judgement and fluidity to flex as the business evolves
• A strategic thinker who can also roll up your sleeves and get things done - equally comfortable shaping a communication strategy and getting into the details of how it lands.
• A confident communicator, storyteller and facilitator, with the ability to bring simplicity to complexity, turn complicated briefs into clear and compelling communication, and bring people with you — whether working with senior leaders, facilitating a company-wide session or helping a leader prepare for a difficult conversation.
• Highly organised and detail-oriented, while retaining a clear view of the bigger picture and maintaining a strong bias for action.
• Data- and insight-driven, with the ability to use feedback, engagement data and communication metrics to understand impact and continuously improve.
• Creative and curious, with an appetite for experimenting with new channels, formats, technology and AI-enabled ways of working.

Good to know:

• Occasional travel will be required as part of this role, usually within Europe, but possibly to New York.
• We operate a flexible hybrid working model. This role is a Flex-Trustie position, with an expectation of two days per week in the office.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• Private Medical Insurance
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24⁄7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don’t meet all the requirements, we’d still really like to hear from you!

#LI-Hybrid #LI-RS1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

• Ensure SCs demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
• Work with regional sales managers to prioritize regional Solution Consulting efforts
• Assign resources to sales opportunities, and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Develop and deploy team training curriculums to meet the changing demands of the sales organization
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same
• 7 years’ experience in presales
• Experience managing presales teams as 1st line management
• Deep experience with the Japan market and experience selling and gaining access to Japanese customers’ senior management
• Understanding of standard approaches to coaching, mentoring and management of individual contributors
• Ability to motivate and inspire a growing team of Presales Solutions Consultants
• Experience in Value Based Selling or Solution Selling
• A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices

For positions in this location, we offer a base pay of $151,875 - $250,575, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

What You Get to Do in This Role:

• Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
• Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
• Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
• Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
• Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
• Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
• Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized.

Qualifications

The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role.

To be successful in this role, you will need:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Educational Background: BA/BS or equivalent required, Master’s degree preferred.
• Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).
• Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams.
• Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
• Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments.
• C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world’s largest enterprises.
• Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.
• Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently.
• Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.
• Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

We are looking for a Staff People Business Partner (PBP) to serve as a principal advisor and strategic architect for our senior leadership team. At this level, you are not simply executing People strategy, you are shaping it. You will sit at the intersection of business strategy, operational execution, and executive coaching during a critical period of organizational restructure and business scale for EvenUp.

You will bring a predictive lens to organizational health, anticipating challenges and shaping the organization with our new GTM leadership. As a senior leader within the People organization, you will set the standard for what exceptional strategic partnership looks like, tackle complex organizational design challenges, and proactively build structural, scalable solutions that drive EvenUp’s mission forward.

WHAT YOU’LL DO:

• Strategic Executive Advising: Act as a trusted advisor to C-suite and VP-level executives. Translate high-level business strategy into precise talent implications, defining the capabilities, leadership, and structures of the organization.

• Complex Organizational Design: Lead sophisticated organizational design and workforce planning initiatives. Align talent supply and demand to organizational restructure, business roadmaps, and financial planning cycles.

• Systems-Level Problem Solving: Apply a systems-level lens to organizational challenges, identifying root causes and building structural solutions rather than addressing symptoms in isolation.

• Executive Coaching & Leadership Development: Model what exceptional coaching looks like. Support leadership capability building across the business, maintaining cohesion, agility, and alignment with EvenUp’s cultural values as teams scale.

• High-Stakes Employee Relations & Change Management: Navigate and resolve complex and urgent ER challenges. Develop scalable ER frameworks and escalation protocols that elevate practice quality across the People team.

• Data & People Intelligence: Develop and present executive-ready people insights that influence business strategy. Surface systemic patterns, risks, and opportunities, translating local team insights into department-level recommendations.

• Peer Leadership: Act as a mentor and connector within the broader People team. Drive consistency in practice quality by developing playbooks, process standards, and shared tools, raising the bar for the entire People Business Partner and People teams.

WHO YOU ARE:

• Experience: 10+ years of progressive HR experience, with at least 5-7 years operating as a strategic HRBP/People BP. You have extensive experience directly supporting VP and C-level executives in a pre-IPO and high-growth, fast-paced technology environment (Series D+ preferred).

• Business Acumen: You possess deep business acumen and the ability to decompose complex, ambiguous business problems into clear, scalable People solutions.

• Strategic Influence: You have a strong executive presence with a collaborative, data-driven approach, combined with the confidence to challenge and push back, and to find mutually beneficial solutions with senior leaders.

• Employee Relations Expertise: You’re an expert in California and federal employment law, and you’re comfortable resolving ambiguous situations. You can take an urgent, complex case from proposed solution to resolution, working with Legal, the employee, and leadership to land on an outcome everyone can stand behind.

• Analytical Storytelling: Exceptional ability to translate “HR speak” and data metrics into accessible, influential narratives that drive executive decision-making.

• Agility & Ownership: High ownership mentality. You thrive in ambiguity and can easily pivot between high-level strategic architecture and rolling up your sleeves to get critical, time-sensitive work done.

• Education & Knowledge: Bachelor’s degree required (advanced degree in organizational development, business, or HR management is a plus).

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page .

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

EvenUp is on a mission to level the playing field in personal injury law. Our AI-driven platform empowers law firms to deliver fair settlements faster by transforming raw case files and medical records into compelling legal documents that articulate the full value of a client’s injury. Backed by leading investors and recently valued at over $1B, we’re rapidly scaling our impact across the U.S. legal system.

We’re a passionate, curious, and high-performing team united by the belief that technology can drive more equitable outcomes for everyone.

About the Role

We’re looking for a Director of Customer Success Management to lead and scale our growing CSM team as a second-line manager. This person will be responsible for driving product adoption, retention, expansion, and advocacy across our SMB, Mid-Market, and Enterprise customer segments.

You’ll develop a best-in-class CSM motion that’s both strategic and hands-on — focused on building trusted relationships at all levels of the organization, creating scalable processes, and collaborating cross-functionally to deliver exceptional customer outcomes.

This is a key leadership role at EvenUp as we scale our investment in customer enablement and engagement — ideal for someone who thrives in fast-paced, ambiguous environments and knows how to balance structure with flexibility.

What You’ll Do

• Manage CSM Managers and teams across our customer segments (ranging from SMB to Enterprise and Strategic accounts) to deliver quarterly NDR and lead generation goal attainment

• Develop specific and targeted goals that are oriented to end user activation, satisfaction, and retention, while driving team performance systematically

• Leverage process and technology to scale outbound motions, including in the rapid release of AI-forward products to a diverse user base

• Scale and mature an existing function to drive expansion and adoption of major product transitions in the last 6 - 12 months

• Hire and ramp contributors into a high-performance organization with recruiting, training, and pace setting

• Experiment with and refine lifecycle playbooks to drive value from existing subscriptions and creates opportunities for expansion with new product cross sales (owned by Account Management)

• Partner cross-functionally with Sales, Product, and Marketing leadership to align on customer outcomes, share insights, and drive continuous improvement

What You Bring

• 5+ years of management experience in Customer Success or Technical Account Management

• 2+ years in a second line management role

• Proven ability to scale CSM operations across multiple segments: scaled / tech touch in SMB, strategic account planning and onsite engagement in Enterprise

• Experience in managing user lifecycles and driving adoption and engagement with SaaS products, including in competitive environments

• Exceptional communication and relationship-building skills; comfortable working with senior executives both internally and externally, navigating complex client organizations

• High integrity and passion for creating meaningful impact for customers and teammates alike

Why EvenUp

• Opportunity to lead at a hyper-growth AI company recently valued at over $1B.

• Collaborate with a team of passionate, mission-driven colleagues.

• Competitive compensation, meaningful equity, and comprehensive benefits.

• A remote-first culture built on trust, autonomy, and shared impact.

#LIRemote

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page .

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We make eco-friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access. So far, we’ve contributed over $18 million AUD (roughly $12.5 million USD) to fund sanitation projects around the globe. Basically, we’re really good at doing good.

With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to make the biggest possible impact for people and the planet. Over the next couple of years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

A bit about the role

As our Digital Experience Lead, you’ll own how our Customer Experience team’s technology actually works. You’ll hold the roadmap for a stack of CX tools — think Zendesk, Zapier, Sprout and a handful of others — and make the call on what stays, what goes, and what gets replaced. You’ll lead the build-out of automations and AI-powered workflows that take the busywork off our CX team’s plate, partner closely with IT and Digital Product to land new tools properly, and lead and grow one direct report along the way. We’re moving into a new phase of scaling up our internal processes to match our growth, and this role is central to making that happen — think less “maintain what exists” and more “figure out how we do this better.”

If you worked here this past month here are some things you might have been involved in

• Reviewed our CX tech stack and made the case for consolidating two overlapping tools into one
• Worked with the Analytics & Insights team to redesign our Zendesk issue-type taxonomy
• Sketched out a 12-month roadmap of automation and AI experiments with Digital Product
• Pushed back on a vendor renewal that didn’t stack up on cost, and proposed an alternative
• Coached your direct report through a cross-functional roadblock with IT

Let’s talk about you

You lead without needing to be told how You’ve led a team before and you’re used to making the call yourself, not waiting to be pushed into it. When something needs a recommendation, you bring one — with the reasoning attached.

You speak fluent tech, without needing to write the code You don’t need to be an engineer, but you understand technology well enough to pull apart a tool, weigh it against alternatives, and make a confident call on what we should actually be using. Hands-on time with tools like Zendesk, Sprout, Zapier, Kodif or similar CX platforms will help you hit the ground running.

You use AI as a toolkit, not a talking point You’re comfortable and confident using AI tools day to day, and you can see the practical ways they fit into automations and customer-facing workflows — not just the hype.

You give a crap Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!

Why should you work with us?

First off,as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we’re in very good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world,generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right).

Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.